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[VOICE]: This [00:00:35] is Dental Leaders. The [00:00:40] podcast where you get to go one on one with [00:00:45] emerging leaders in dentistry. Your [00:00:50] hosts Payman Langroudi and Prav Solanki.

Payman Langroudi: It [00:00:55] gives me great pleasure to welcome Mary Lopresti onto the podcast, finally. [00:01:00] It’s been a long time coming. Thanks a lot for coming in the first place. Mahi [00:01:05] is an associate dentist interest in restorative dentistry, but probably [00:01:10] best known for his alternative approach to dental education with [00:01:15] originally global Dental Collective. Still is right the Dental Rama brands [00:01:20] now dent Town coming in September.

Mehy Lo Presti: September 18th 19th September. [00:01:25] Yes.

Payman Langroudi: Amazing. So lovely to have you, my buddy.

Mehy Lo Presti: Thanks.

Payman Langroudi: Well done for coming in. [00:01:30]

Mehy Lo Presti: Thank you for.

Payman Langroudi: Having to me. When I look at you, I really like you. We have a good time together. Whatever. Yeah, [00:01:35] but it seems to me like you’ve got this sort of, I call it outsider mentality [00:01:40] kind of thing going on. Is that right? [00:01:45] Is that wrong? Is it something that happened by mistake on purpose? Or have you [00:01:50] always been that guy who’s always thinking a bit differently?

Mehy Lo Presti: Uh, I think so, [00:01:55] yeah. Now that you say it, probably I always had in mind something else that what [00:02:00] I never knew what it meant to be or to do in my life. And that was the issue. And that’s [00:02:05] probably why I’m a dentist. To be fair, when I had to decide what to do, I [00:02:10] wasn’t exposed to all the possibilities that life could give you all the [00:02:15] jobs and professions. And when I had to decide, uh, my [00:02:20] dad, who’s a doctor, a Middle Eastern.

Payman Langroudi: Gynaecologist.

Mehy Lo Presti: Gynaecologist, of course, uh, [00:02:25] he gave me the best advice he knew about, which is, why don’t [00:02:30] you become a dentist if you don’t know what to do? Because the alternative was being a fashion [00:02:35] illustrator.

Payman Langroudi: Oh, yeah.

Mehy Lo Presti: And that didn’t.

Payman Langroudi: Were [00:02:40] you autistic?

Mehy Lo Presti: Well, yeah, I always had this artistic view, but I was never exposed [00:02:45] that that art could be a profession. And [00:02:50] I didn’t know that you could actually, through your creativity, you could actually create [00:02:55] and do different things then with the time and learn how to use that in the industry, not [00:03:00] just non-clinical, but also clinical and, uh, but.

Payman Langroudi: But, but [00:03:05] going back to you were growing up in Madrid. Yeah.

Mehy Lo Presti: South Madrid, two hours south La [00:03:10] Mancha.

Payman Langroudi: Oh, two hours south of Madrid, two.

Mehy Lo Presti: Hours in the middle of nowhere.

Payman Langroudi: Okay. [00:03:15] Past Toledo.

Mehy Lo Presti: Past Toledo. Uh, it’s right in between Madrid [00:03:20] and Granada.

Payman Langroudi: Uh, it’s a.

Mehy Lo Presti: Long way down. I was born in Granada, and then [00:03:25] I grew up in Pinas, which is a town famous for the wine. It’s the biggest producer of wine [00:03:30] in the world. And, uh, yeah, this is where I grew up. A son [00:03:35] of a Palestinian and an Italian.

Payman Langroudi: How did they meet my parents? [00:03:40] Yeah.

Mehy Lo Presti: Egypt. Oh, my dad was a refugee. He left in the 67. [00:03:45] My mom. Uh, her dad, uh, was [00:03:50] Italian. And, uh, there was a big community of Italians in Alexandria.

Payman Langroudi: Yeah. [00:03:55]

Mehy Lo Presti: The accelerated from from from Italy.

Payman Langroudi: Yeah, yeah.

Mehy Lo Presti: And my dad was doing medical [00:04:00] school in Alexandria.

Payman Langroudi: And she was living there.

Mehy Lo Presti: She was living there. And they had this kind of, I [00:04:05] always say Romeo and Juliet story with two families, completely different.

Payman Langroudi: Opposed. [00:04:10]

Mehy Lo Presti: Opposed completely, where they were not understanding each other. And they kind of [00:04:15] like made their way through it. And, you know, they [00:04:20] end up getting married, moved to Spain to start a new life. And this is.

Payman Langroudi: What did your mom [00:04:25] do? Did she work?

Mehy Lo Presti: She used to work at the WTO. She [00:04:30] was a secretary. She. She was speaking five languages at the age of 20. Oh, wow. She [00:04:35] was working for an Italian consulate. Super talented. And then [00:04:40] moved to Spain and started teaching, uh, doing translations. Now she still [00:04:45] does translations for for the police, for, uh, courts [00:04:50] and, uh, and she’s an amazing guitarist. She. She does her passion guitar, [00:04:55] her kids and dogs.

Payman Langroudi: She has. In a way. Would [00:05:00] you say you were more. You were more influenced by your mother than your father?

Mehy Lo Presti: In a way. I [00:05:05] think so. I think in the way that I, I analyse, I act, [00:05:10] I do things, I’m very similar to my mom and I [00:05:15] think in other ways, in the ways of how I approach or how [00:05:20] I’m probably more risk apprehensive. Maybe I’m more like my dad [00:05:25] in that sense. So but yeah, I think we have all a mix of both.

Payman Langroudi: But when [00:05:30] it came to choosing dentistry, was there struggle there? Like, did you want to do something else? And they were saying, [00:05:35] just be a dentist.

Mehy Lo Presti: No, no, they didn’t.

Payman Langroudi: They didn’t really know what you wanted.

Mehy Lo Presti: Yeah. They never said no, don’t do [00:05:40] that. It’s just so like, look, dentistry is a great profession. It’s very generous. It’s going to be very generous with your time. [00:05:45] And then you can do in your free time.

Payman Langroudi: Yeah, whatever.

Mehy Lo Presti: Whatever [00:05:50] you want. And, uh. And, well, this. To be honest, it was a great [00:05:55] advice. Advice in that day, especially when I didn’t [00:06:00] know what to do. So, uh. I think my parents, once I finish dentistry, [00:06:05] my mom confessed to me that she. Thought I would not finish even the first year. Oh, [00:06:10] you told me that now. But, you know, it’s, uh. [00:06:15]

Payman Langroudi: I have a similar story. I think my mom struggled to get me into dentistry and to get me [00:06:20] out of dentistry and all of that.

Mehy Lo Presti: She wanted you to be out of dentistry.

Payman Langroudi: She struggled. She struggled [00:06:25] with me. You know, my brother was never a struggle. He was always top of his class. But I was always scraping [00:06:30] through. If I was getting into things and passing things, I was only just getting through. [00:06:35] And I remember my mum, when I decided to stop practising, [00:06:40] the look on her face was just so crazy because it felt like I managed to [00:06:45] make him into a doctor and now he’s giving up. And then.

Mehy Lo Presti: What is it doing. [00:06:50]

Payman Langroudi: Now? And then I had to explain to my dad, who’s an accountant, totally risk averse, that I’m [00:06:55] giving up dentistry to start this teeth whitening business. And at the time, [00:07:00] teeth whitening was illegal. So you said you’re going to do something illegal. Yeah. [00:07:05] So he immediately he put down.

Mehy Lo Presti: A drug dealer.

Payman Langroudi: He put down that I’m against this. [00:07:10] Yeah. And my mum, just by looking at her face, you could tell she was against it. Yeah, yeah. So it’s [00:07:15] tough, though. Now, you’re a parent, though.

Mehy Lo Presti: Yeah.

Payman Langroudi: You do sort of understand. I know your [00:07:20] daughter’s, what, three.

Mehy Lo Presti: Almost two and a half.

Payman Langroudi: Two and a half.

Mehy Lo Presti: Yeah.

Payman Langroudi: Yeah. So you’re not [00:07:25] there yet. But now I’m at that stage where my kids are saying, what should we do for A-levels? And one of my my [00:07:30] boys now in university, and suddenly you turn into your parents here, you start talking [00:07:35] about all sorts of worst case scenarios. You know, I’m telling my daughter now become [00:07:40] a dentist, you know, because worst case scenario, let’s say you’re on your own or whatever you can feed your children [00:07:45] and, and this sort of thing. It’s strange. As a kid, you have all hopes and dreams, and [00:07:50] as a parent, you’re looking at only those worst cases completely.

Mehy Lo Presti: I mean, [00:07:55] we’re not there yet. We’re actually, like, like, very obsessed on her doing whatever [00:08:00] she wants. Yeah. And I’m not sure if this is good either. We’re kind of probably escaping from from our [00:08:05] families. Overcompensating kind of. So also we were thinking about it. Maybe we’re too, you [00:08:10] know, we’re giving too much freedom and maybe we should guide a bit more. But because my [00:08:15] wife happened the same to her, like she wanted to be a doctor, it’s the opposite. Oh, she wanted [00:08:20] to be a doctor. And her mom said, no, you shouldn’t be. She wasn’t doing something [00:08:25] way easier. And, you know, and, uh, not complicate your life. And she did, um, [00:08:30] history of art. Oh, and now she runs a fertility company, [00:08:35] right? Yeah. Yeah.

Payman Langroudi: Well, we’ve had her on our podcast, haven’t we?

Mehy Lo Presti: Exactly. Yeah, yeah, yeah. True. That’s true, that’s true. [00:08:40] So and now we’re just like trying to give her as much freedom [00:08:45] as possible. I don’t know when the time arrives of taking decisions we might be actually, like, [00:08:50] scared off.

Payman Langroudi: I think, though, is if your kid happens to have passion for something, [00:08:55] that itself is a massive lucky thing. 100%, because it’s not often I [00:09:00] talk to my kids and their friends. Few of them have a passion for something at that age, [00:09:05] especially in the UK system, right? You have to decide at 15.

Mehy Lo Presti: That was my problem. I didn’t have a passion. Yeah, [00:09:10] I was, you know, I was talented, but I was not putting in the work. [00:09:15] Right. So I didn’t have really something that I was obsessed with. Yeah. And sometimes I was, you’re [00:09:20] right. I wish I was obsessed with something. And then I was just, I knew what I [00:09:25] wanted to do and that’s luck. And that’s. Yeah, like.

Payman Langroudi: You were obsessed with having a great time, right?

Mehy Lo Presti: I [00:09:30] was obsessed with having a good time.

Payman Langroudi: Which is absolutely right for a young person, you know, like, you know, if it’s [00:09:35] not that when you’re young, what the hell is it? If you can’t have a good time, [00:09:40] then.

Mehy Lo Presti: I had an amazing time. Yeah. You know, like I.

Payman Langroudi: So where did you study? [00:09:45]

Mehy Lo Presti: I studied in Madrid.

Payman Langroudi: Central Madrid. Was it?

Mehy Lo Presti: No. There is a town called Villanueva [00:09:50] de la Canada, which is ten minutes from the centre and is a town only for students. [00:09:55] So there are like 30,000 students. Very spoilt. Yeah. All living [00:10:00] in their own little houses. Yeah. And, you know, it was amazing. [00:10:05] You know, it’s.

Payman Langroudi: So when I talk to the friends of my kids and, you know, my kids go to the [00:10:10] lycée, so their, their friends go and study all over the world. Yeah. And, you know, some have [00:10:15] gone to Milan and some have gone to America. And the ones who studied in Madrid, I’ve [00:10:20] noticed a pattern here. The ones who studied in Madrid had the best, best, best time in [00:10:25] Madrid. Did you have an amazing university?

Mehy Lo Presti: I had an amazing time. Also, [00:10:30] I struggled with being in a in a lecture room. I actually didn’t have fun in [00:10:35] all my 20 years being in a classroom. I don’t know what that kid. I’m that kid [00:10:40] that I really even now, going to a conference and sitting more. Maybe that’s why I do what I do. Yeah, [00:10:45] but just sitting.

Payman Langroudi: Yeah. I don’t like to sit either. I like to look around [00:10:50] the back of the.

Mehy Lo Presti: Car like you’re never in sight and a bit like this. So I really struggle [00:10:55] and being in a classroom and that was my issue that was never going to class. So [00:11:00] I had to compensate. And luckily I had good memory so I could, you [00:11:05] know, pass the exams. But when I was in the class, I was doing something [00:11:10] else.

Payman Langroudi: So the dental school, you found it challenging?

Mehy Lo Presti: I found it challenging because I didn’t really [00:11:15] enjoy it. And I think the I mean, in general, I’m not a big fan of conventional [00:11:20] education. I think this authoritarian way of educating where everyone is [00:11:25] sitting in a class, listening to someone standing higher than the rest and saying, this is [00:11:30] how things need to be done. And if you don’t do this, it’s wrong and there is no a two way conversation. [00:11:35] You know, for me, it doesn’t work. So I think it wasn’t [00:11:40] about dentistry. I think anything that I would study, I would I would struggle in the same way because [00:11:45] it’s just the format. And then dentistry in a way, like I liked it in terms [00:11:50] of like, you know, when you get what is about and start making [00:11:55] sense, then you enjoy it. But the first two years, yeah, they were hard, like biology, [00:12:00] chemistry, anatomy, not my thing, not my thing. Yeah. [00:12:05]

Payman Langroudi: And now when you think about it. Yeah. I remember in dental school doing loads of things [00:12:10] that were totally not applicable to the job. And [00:12:15] I remember when I started doing the job, loads of things that [00:12:20] weren’t, weren’t covered in the course.

Mehy Lo Presti: Yeah, yeah.

Payman Langroudi: So if we think about the sort of [00:12:25] the trade off of which bits you take out and what you would [00:12:30] throw in what comes to mind, because I think about school like that. Yeah.

Mehy Lo Presti: Well, [00:12:35] I think the issue is that, Um, to update the curriculums [00:12:40] in any academic institution. It takes ages.

Payman Langroudi: Yeah. [00:12:45]

Mehy Lo Presti: So at the time that you actually want to change and be in line with what is happening in real life, you’re [00:12:50] already ten years behind. Yeah. So just now, maybe very, uh, avant [00:12:55] garde universities, they got this right. I mean, now there are universities in, [00:13:00] I know in Pennsylvania and dental schools, they’re teaching almost through, uh, snapshots [00:13:05] of images, you know, in terms of like, uh, frameworks, boom, boom, boom, boom. This is what [00:13:10] you need to do to do a filling a cavity, like very easy captions [00:13:15] and knowing the basic visuals visually teaching. Exactly. But right now, [00:13:20] you know what you need to what they teach you. Well, the goal in a [00:13:25] university or in the classroom is to have a great memory about what you just learned and [00:13:30] does it make. And then you can apply it, right? Because you just studied memorising.

Payman Langroudi: And it’s [00:13:35] a funny thing because knowledge has been commoditized. The more we get into. [00:13:40]

Mehy Lo Presti: This, like it’s very political. Yeah, whatever you learn is super political, especially [00:13:45] in early in the early days.

Payman Langroudi: But but in my dad’s day or in your dad’s day, becoming an [00:13:50] expert in an area was pretty much all you needed to dominate. Yeah. Yeah. It’s [00:13:55] almost like the memory in his head of the the different things. My dad’s an accountant. Your dad’s a doctor. But [00:14:00] almost. That was it. Now all the information’s in everyone’s fingertips. [00:14:05]

Mehy Lo Presti: Exactly. Everyone is an expert.

Payman Langroudi: Everyone’s an expert. I mean.

Mehy Lo Presti: How do you stand out? Of of of that. [00:14:10] What is what makes you different?

Payman Langroudi: I think it’s so interesting, dude, because we’ve got one member of staff here. Yeah. Who [00:14:15] has focussed in on toothpaste. Yeah. And ChatGPT [00:14:20] and we’ve got the, you know, Gemini, you know, the paid ones and [00:14:25] all that. Yeah. And literally in four months she knows more about toothpaste than I do because I [00:14:30] haven’t done that exercise the way she has. Yeah. And you realise that knowledge [00:14:35] isn’t the key. So what is the key? What is the key?

Mehy Lo Presti: I think the key is. The [00:14:40] value that the strength that you might have. You [00:14:45] know, and how to use that knowledge. And this is, uh, what [00:14:50] makes you stand out from the rest? Yeah. And I don’t know if it’s you being a good speaker or [00:14:55] a good clinician or a good, um, educator [00:15:00] or someone that how you transmit that knowledge. I think that’s going to be the, the [00:15:05] key. Um, for the future, because everyone will have the knowledge in [00:15:10] a moment. Yeah. Now how you deliver this knowledge because people will get tired [00:15:15] of going to ChatGPT. People will get tired to read. People will want to be acquire [00:15:20] this knowledge in a different way. Yeah. I want to go and speak, see [00:15:25] and listen to Payman because of the way he transmits this knowledge.

Payman Langroudi: And so we [00:15:30] see it with speakers, don’t we? There are some speakers that engage the room. Electrify [00:15:35] the room? Yeah, actually, let’s get to that part of the pod where I ask you, because you’ve been on so much [00:15:40] education. What comes to mind when I say that? I mean, which speakers, [00:15:45] for instance, you mentioned the. We were having coffee. You mentioned Galip Grill. Yeah. [00:15:50] For me there was a lecture. Galip gave about 20 years ago [00:15:55] that I went to that not only was the subject matter unbelievable [00:16:00] because it was his technique for minimally invasive prepping of the teeth. Not only that. [00:16:05] Yeah. The presentation back then, I mean, now you could probably ChatGPT, but the presentation, you had these dancers [00:16:10] going in the shape of the words beautiful. And then the man himself. [00:16:15] Yeah.

Mehy Lo Presti: Was he a presence.

Payman Langroudi: Olympian or whatever? He was like a water polo.

Mehy Lo Presti: Captain [00:16:20] of Turkey.

Payman Langroudi: Yeah, whatever. This guy said the whole room was paying attention. Yeah, [00:16:25] yeah. So he comes to mind for me. But you’ve been exposed to a lot more educators than I have. Who comes [00:16:30] to mind for you?

Mehy Lo Presti: I mean, you know, right now. Actually, the I [00:16:35] would say, well, coachman, of course, he’s a great, uh, you know, one of my favourites, [00:16:40] a mentor to me. Um, the way that he delivers [00:16:45] and, uh, improvises what he says. It’s incredible. You know how [00:16:50] he chooses the right words, the right timing, the right tone of voice? He does it very well. [00:16:55] And also, the content is very relevant because you can have also great speakers. But if the content. [00:17:00]

Payman Langroudi: You need it all, you.

Mehy Lo Presti: Need it all. And that’s the difficulty to.

Payman Langroudi: Balance all [00:17:05] of.

Mehy Lo Presti: That. Yeah. Now, now that we’re trying to find clinical educators is where we struggle to see someone [00:17:10] that can deliver in the way that’s aligned with what we do. But also the content is amazing. [00:17:15] And not only the, the, the quality of the content, but the quality, as you said, of the presentation, [00:17:20] is to be something that you remember because you’re going to only remember how you felt in that [00:17:25] moment and in that moment. If you’re like Amazed that those [00:17:30] words, that technique that they’re showing you is what we will you will retain.

Payman Langroudi: Yeah. But then [00:17:35] sometimes you’re amazed and that amazement inspires you 100%. [00:17:40] But it’s not practical knowledge because you know, you can’t pull it off. [00:17:45] You’re just amazed that this guy’s pulled that off and you’re sort of in awe. And it’s important. It’s [00:17:50] important, you know, like we went to buy Malaysian, didn’t we. Some of the stuff those guys are doing, no, [00:17:55] no one in the practice is going to do day to day, but someone needs to be at the tip of the spear [00:18:00] to push things up so that everyone else comes up. So I get that.

Mehy Lo Presti: I think that [00:18:05] is, I think. Sorry to interrupt you, but I think there is a mix of that. I think you need a bit of both. Yeah. You need it’s [00:18:10] like when you see athletes, you know, like you see football and [00:18:15] then you might not learn from messy, messy. So but you are inspired [00:18:20] to, to go to go there. Now, if you want to learn football, you have some someone at your [00:18:25] level or a bit higher than your level that you can achieve. And this is a little bit with education. So I think you need [00:18:30] both. For me, one of the best, uh, and actually [00:18:35] Cristian Guzman was there and he said the same, but one of the best lectures [00:18:40] on digital dentistry is, uh, was Marta Revilla. She’s [00:18:45] a Spanish. She’s the head of, uh, research at the centre.

Payman Langroudi: Uh-uh. [00:18:50]

Mehy Lo Presti: Her lecture, dissecting everything [00:18:55] on digital, comparing all the different, uh, tools, uh, all the different [00:19:00] softwares, uh, the all the factors, error, uh, mistakes. [00:19:05] It was amazing. I think that was like a masterpiece. And the way she delivers. [00:19:10]

Payman Langroudi: Say her name again slowly.

Mehy Lo Presti: Marta. Revilla.

Payman Langroudi: Marta. Yeah. Rebellion.

Mehy Lo Presti: And [00:19:15] I think she was amazing. And that really inspired me. And [00:19:20] also seeing the lecture was in English and seeing and, non, [00:19:25] uh, native English speaker delivered in that beautiful way. It was also [00:19:30] inspiring. She’s Spanish.

Payman Langroudi: I got that feeling when I saw Nasri.

Mehy Lo Presti: Yeah.

Payman Langroudi: The [00:19:35] same feeling. Oh, and I was blown away. I was completely blown away. And then [00:19:40] I got out of the lecture room. I think it was b a c d. Yeah. And I turned around to everyone and said that was [00:19:45] just unbelievable. And people weren’t as impressed as I was, but maybe because I wasn’t, [00:19:50] you know, haven’t seen it before. Yeah, but it blew me away, man.

Mehy Lo Presti: Man is amazing. That’s why we’re bringing him to [00:19:55] the town.

Payman Langroudi: Yeah, I know, because it’s.

Mehy Lo Presti: I mean, the level for me. I’ve treated some [00:20:00] of his patients that he referred to me like in terms of like, hey, look, I have a problem [00:20:05] with a patient. And I saw in.

Payman Langroudi: You saw the work.

Mehy Lo Presti: I saw the work, the margins [00:20:10] and the precision. And I was like, wow. So again, he’s an expert on microscope. [00:20:15] You might not have a microscope, but you know, what is the [00:20:20] right thing to do? And you know, anything below that. It’s not perfect, so at least you know what is [00:20:25] the. What is the standard?

Payman Langroudi: And then in terms of format. Yeah, I’ve seen you’ve [00:20:30] experimented with so many different formats and we all know the basic format. The basic [00:20:35] format is the hero is standing on the stage. Hopefully there’s some good AV. There isn’t [00:20:40] always. Yeah, yeah, hopefully there’s some good AV. He shows some cases. [00:20:45] He goes through some of his techniques. Okay. That’s number one. We all know about that [00:20:50] one. Yeah. Number two I’d say one level above that is he also discusses [00:20:55] failures. Yeah. Which many don’t. Yeah. And I even thought about a whole event called [00:21:00] failures where every every case has to be a failure. Yeah. You know, because we’re going to talk about clinical [00:21:05] mistakes now, but we tend to learn from our mistakes. Yeah, yeah. Okay. That’s the next level. But it’s still [00:21:10] one guy talking. Then we get on to all the different things you’ve tried. [00:21:15] Yeah. You’ve you’ve had in the round stage productions [00:21:20] with with actors. And by the way, well done. Yeah. Someone someone [00:21:25] needs to. Someone needs to try things. Yeah. And all of that. But okay, I’ve been to those. [00:21:30] And again, I don’t know, I learned that much from I enjoyed it.

Payman Langroudi: Yeah, I enjoyed it. Yeah. Panels [00:21:35] you’ve had and I’ve done panels before as well, which [00:21:40] I find them better. I find them better. But even a panel, if it’s going to go on for half an hour, 40 [00:21:45] minutes. How many people are you going to have in the panel? Say you have five people. They can only talk for like [00:21:50] five minutes each or something. And it becomes a bit sort of sound bitey. Yeah. And I’ve [00:21:55] been thinking about an idea of let’s say you can talk, you can, we can have a panel [00:22:00] on something that isn’t clinical. That’s fine. But how the hell do you have a [00:22:05] panel on a subject that is clinical? Let’s say if I want to have a panel on composite, you can’t have five composite [00:22:10] guys talking about composite. So what’s the solution? So the only thing I can [00:22:15] come up with is you get one of them to present an amazingly complicated [00:22:20] case. And the other four to discuss what they would have done. [00:22:25] Have you seen something like that?

Mehy Lo Presti: No.

Payman Langroudi: I’ve thought about it.

Mehy Lo Presti: It’s. It’s fun. Funny that you’re saying [00:22:30] that because this is something that we were we are bringing to the town. So our [00:22:35] speaker will will bring their lecture. We’re putting some priorities on the lecture. [00:22:40] What they need to have us.

Payman Langroudi: Including failure.

Mehy Lo Presti: As well. So [00:22:45] ideally.

Payman Langroudi: You know, they do that. They say that there needs to be one one failure.

Mehy Lo Presti: So [00:22:50] which is which is I think is great. And then we dissect, we build a waiting. [00:22:55] Um, it’s like a waiting room in the stage in the middle of the stage. Yeah. And there [00:23:00] is going to be like two, three interviewers and they’re going to dissect where the speaker [00:23:05] the, the conversation. And that’s why a way of thinking, [00:23:10] how can a lecturer be more relevant to what people do? [00:23:15] And also, this is very we are very good at this, right? Having the.

Payman Langroudi: Audience.

Mehy Lo Presti: Participation [00:23:20] and engaging. Yeah. And this is only you can only do it for my experience. [00:23:25] Having that circular stage or the people around some stage. [00:23:30] Yeah. Because we tried we’ve done events with other companies or in [00:23:35] other conferences where you have the classic, uh, layouts.

Payman Langroudi: Yeah.

Mehy Lo Presti: It [00:23:40] was very difficult to make people be engaged and participate. So you kind of [00:23:45] need to have the people a little bit above.

Payman Langroudi: Seeing each other.

Mehy Lo Presti: Seeing each other [00:23:50] and higher than the speakers. Oh, so they don’t feel intimidated. You don’t feel like [00:23:55] they don’t see like people like, oh, there are gods and I’m not allowed to be in that conversation. [00:24:00]

Payman Langroudi: Mhm.

Mehy Lo Presti: That’s what.

Payman Langroudi: That’s interesting.

Mehy Lo Presti: That’s when one of our [00:24:05] learnings from all these years of doing this thing and, and.

Payman Langroudi: Then you’ve done even other formats, [00:24:10] you did a dinner format. Yeah. And that wasn’t education or was it entertainment? [00:24:15]

Mehy Lo Presti: It was. I mean, look, I don’t think we ever.

Payman Langroudi: Do you mix the two entertainment. Entertainment. [00:24:20]

Mehy Lo Presti: Well, you know, we again, this is something that I, I think [00:24:25] is wrong on. Well, not wrong, but it didn’t work with me. And I think with a lot of people. And it’s the conventional [00:24:30] education, which is just one way of, uh, the conversation goes in one [00:24:35] direction. And what we want to do is we create conversation. So you see something, [00:24:40] something is wrong, and then we facilitate the conversation. So the idea of the [00:24:45] of modern noir was to experiment what people would like, what people wouldn’t like. [00:24:50] We really took everything to the maximum level of creativity. We, you know, people [00:24:55] were arriving to this old church that we converted in a fancy [00:25:00] dinner for 150 people. But when you were arriving, you arrived to a trade [00:25:05] show from the 80s, and then the actors would perform how the industry [00:25:10] were in the 80s, how then after how the industry was in in [00:25:15] 2025, how dentistry will be in 2045. So [00:25:20] there is true that the last there there was no conversation or [00:25:25] the people didn’t have the chance to speak, but we wanted to see what was that creating [00:25:30] in between the people. And if people were having their own conversations in their own [00:25:35] tables.

Payman Langroudi: I mean, I think, look, the one sort of takeaway from all of this, yeah, is, [00:25:40] okay, me and you might be a little bit like unconventional learners, right? [00:25:45] Adhd types, whatever. They couldn’t sit down in the classroom or whatever. Maybe that’s why me and you [00:25:50] are so interested in this subject, like you said. But Dental education needs a shake up. [00:25:55] And the reason it needs a shake up is that if I want to just learn, I can order [00:26:00] a bunch of courses that I can sit in front of my computer and learn. Yeah. Then you’ve got the kind [00:26:05] of the, the networking part of going to a course. You know, you meet some people [00:26:10] like you maybe managed to talk to the teacher at the bar in that course. [00:26:15] And then really, the point is the sort of experiential side [00:26:20] of you’re taking a day out of your life to go to a Dental thing. That [00:26:25] day needs to be super fun. And I think you’ve really nailed that with with global Dental collective [00:26:30] in a nice way. But really, every time I do an event now that’s always like become [00:26:35] my focus here that the guy needs to have felt like it was worth leaving his House.

Mehy Lo Presti: And [00:26:40] the Senate, and the bar is getting higher and higher and higher. Yeah. Uh, I mean, [00:26:45] I think the industry is a few steps behind other industries. Yeah. [00:26:50] Like fashion, uh, like tech, uh, although.

Payman Langroudi: Many steps [00:26:55] ahead. Um, medicine, for instance, you know, I, I’ve been to some of my brother’s [00:27:00] things and it’s just like, you know, the classic old shape lecture with heading bullet. Bullet. [00:27:05] Bullet. Bullet. Just words. The lecturer saying the words that are on the screen.

Mehy Lo Presti: And [00:27:10] it used to be amazing, you know? Have you seen those, like, surgical rooms where they’re doing the surgery [00:27:15] and they’re like surgical theatres, which inspired.

Payman Langroudi: The.

Mehy Lo Presti: Operation? This is inspired [00:27:20] us a lot to our formats. That was amazing. Right? And those classrooms, [00:27:25] old style where people can debate comment that doesn’t exist anymore. You know, like people [00:27:30] are just like throwing ideas, the teachers and they get banned for the crazy ideas. [00:27:35] No. Now everything is so political, you know? So controlled. And this is what it means. And this is what we want [00:27:40] to we wanted to bring back this, uh, you know, when you see in the movies, you know, the scientists talking [00:27:45] about these new laws of maths and new physics and people are [00:27:50] getting crazy and this is bullshit, and this is great. This is what I think we’re missing [00:27:55] that conversation and the formats, unfortunately, you know, they sit and [00:28:00] listen format is dying.

Payman Langroudi: I think another important thing to point out though, [00:28:05] and to remember as someone like you. Yeah. Is, let’s say you do this Dental. [00:28:10] Let’s say it goes amazingly well. And I don’t know what your numbers are, but let’s imagine 750 people [00:28:15] turn up. 75,000 people will see the content.

Mehy Lo Presti: Yeah. [00:28:20]

Payman Langroudi: And where you’ve you’ve done quite well there is that, you know, and it’s important to remember as, as [00:28:25] someone who’s organising an event, it’s as important or could be ten times [00:28:30] as important for the social views and [00:28:35] the content that comes from the event. Yeah. As it is to be at the event.

Mehy Lo Presti: Yeah, [00:28:40] yeah, yeah, yeah. We put a lot of effort on being able to show [00:28:45] as much as possible or make people feel what actually happens in the room. [00:28:50] It’s, it will never be fair and never comparable to what you [00:28:55] can experience being there, but at least you know.

Payman Langroudi: But you know, if I’m scrolling my phone, yeah. [00:29:00] And anything by you comes up. Yeah, I’m going to stop and watch. Yeah. [00:29:05] That is a product. That attention is the product itself. [00:29:10] Yeah. Because I could I could scroll and watch whatever the hell I want. Yeah. Why should I watch global Dental? [00:29:15]

Mehy Lo Presti: I agree, and I.

Payman Langroudi: So.

Mehy Lo Presti: Appreciate you liking it. And a lot of people pass and don’t [00:29:20] for sure, but but uh, same.

Payman Langroudi: Thing, same thing, same thing here in this room. Yeah. We can [00:29:25] sit and be politically correct. Yeah. But then why should the guy anyone? Why should the listener [00:29:30] listen to this? Why not go watch succession or something?

Mehy Lo Presti: You know? I [00:29:35] agree people. I mean, you probably would have stopped time ago and probably [00:29:40] that’s the nature. But what this.

Payman Langroudi: What does the listener want here? Yeah. Listener wants here a little [00:29:45] look behind the curtain. Right. So let’s do that. Let’s let’s let’s uh.

Mehy Lo Presti: You’re [00:29:50] taking me. Okay. Let’s go.

Payman Langroudi: That takes me comfortably onto let’s go the little [00:29:55] look behind the curtain. Let’s just go straight into the darker part of [00:30:00] this pod. Let’s let’s start with the very general question [00:30:05] in the last 20 years that you’ve been involved in education, [00:30:10] dentistry, all of that, what to you, which day sort [00:30:15] of stands out as the darkest day? What, what what comes to mind when I [00:30:20] say that? Or which days?

Mehy Lo Presti: In education or in clinical either. [00:30:25] Well, clinical for sure. Like [00:30:30] the, the, you know, the stress of knowing that, you know, we [00:30:35] all had these issues with patients, know that you’re doing the best that you think you’re doing for someone. [00:30:40] And you know, things cannot always go as you expect.

Payman Langroudi: And [00:30:45] I want to go into it.

Mehy Lo Presti: Yeah. And then, and then, you know, feeling [00:30:50] like you are a criminal, you know, like actually like.

Payman Langroudi: When you get a letter or [00:30:55] something.

Mehy Lo Presti: Yeah. I mean, touch wood. I never got any letter or any formal complaint. Well. [00:31:00]

Payman Langroudi: I never got we’ve all had complaints. Right?

Mehy Lo Presti: Complaint? Yes, but nothing [00:31:05] like GDC. So but and you [00:31:10] know what? This is a feeling that you don’t have in Spain. Yeah, yeah. [00:31:15] That fear of practising dentistry, that fear of doing the right thing is so crazy. [00:31:20] And this is one of the reasons that we started doing all this. You know, our first event was about mental health and social [00:31:25] media.

Payman Langroudi: I was there.

Mehy Lo Presti: They were there. And it really shocked [00:31:30] me. Coming from Spain, where you have the freedom of doing [00:31:35] the best that you think and and if things don’t go well.

Payman Langroudi: Everyone [00:31:40] understands.

Mehy Lo Presti: Well, at least there is no any automatic process of [00:31:45] making your criminal. Yeah. Right. And make you making you feel like, oh, wow, [00:31:50] you’re not good enough or, or being still being confident about what you do and [00:31:55] being in a process that I’ve never been through. But I’ve seen a lot of incredible [00:32:00] clinicians that I went through this. I was like, why? What’s the reason? I mean, [00:32:05] with the time we understood.

Payman Langroudi: I mean, have you got a feeling of what, for instance, in Spain, what is [00:32:10] the process for someone who really does need to be stopped?

Mehy Lo Presti: Well, I don’t think so. The GDP [00:32:15] in Spain doesn’t doesn’t go automatically to try [00:32:20] and and get you or or you know.

Payman Langroudi: But let’s start [00:32:25] with that. Let’s, let’s imagine there’s someone who’s a proper criminal. Yeah, he’s he’s.

Mehy Lo Presti: Taking [00:32:30] you’re going to get sued. You know, you’re going to be like.

Payman Langroudi: No, no, but he’s taking teeth out that don’t need to be taken out or whatever it is. He’s doing [00:32:35] terrible. And if if the patient doesn’t have the same recourse as they have [00:32:40] here. Yeah. I guess that guy can get away with more than here, because over here [00:32:45] people are getting done for almost nothing, for having the right, the wrong thing written in the notes.

Mehy Lo Presti: So I think there is I [00:32:50] don’t think the problem is on us trying to stop things. Of, [00:32:55] of, of going wrong. Right. The problem is the process itself where [00:33:00] you really feel like you’re a criminal. This is a problem. The problem is that not that they investigate the [00:33:05] issue or see what’s wrong. No, the problem is what blame. They blame the [00:33:10] the the whole thing about waiting for for for months. Yeah. If something [00:33:15] gets resolved, the investigation, the I mean, I, I have friends [00:33:20] that, you know, they call everyone that they work with to understand if he’s actually a good dentist, [00:33:25] a bad dentist. I mean, I think it’s a bit crazy. And for also, [00:33:30] we did a bit of research understanding if this is true or not. There is no such a big risk as the reality. [00:33:35] I think also.

Payman Langroudi: The fear is more.

Mehy Lo Presti: The fear, those numbers that are brought by [00:33:40] indemnity insurances, right? Like they are the ones saying like you’re going to get. They’re [00:33:45] saying that to students. You’re going to get an average of five complaints during your career.

Payman Langroudi: Yeah, yeah, [00:33:50] yeah.

Mehy Lo Presti: Imagine you’re getting your license, your driving license. And the guy from from the insurance comes, knocks at the door. He’s like, [00:33:55] hey, by the way.

Payman Langroudi: When you go to.

Mehy Lo Presti: Court, when you go to, to, when you start driving, you’re going to have at least five accidents. [00:34:00] How are you going to drive the rest of your life?

Payman Langroudi: I think I had I had Linda Cruz on the pod. [00:34:05] Yeah. And he said they used to actively start every lecture with that. And they actually [00:34:10] realised, I think he was working for Dental defence or something. They actually realised [00:34:15] they’re putting anxiety into the whole workforce and then stopped doing it. Yeah. [00:34:20]

Mehy Lo Presti: Because those numbers, I don’t know where they’re coming from.

Payman Langroudi: But there was there was there was a peak GTC [00:34:25] around 20 1415. Yeah. Peak. Well, yeah, they were calling, they were [00:34:30] taking in anyone they could.

Mehy Lo Presti: Yeah, I went, I mean, I got also behind those [00:34:35] years and understanding the numbers and who was taking the decisions. And [00:34:40] yeah, they didn’t look very good. I think things were they’re trying to change.

Payman Langroudi: Trying to [00:34:45] make them.

Mehy Lo Presti: Better. Yeah. But yeah, there was a, you know, I don’t know if you’re talking about 2010 or something [00:34:50] like that.

Payman Langroudi: Ten, 10 to 15 was really tough.

Mehy Lo Presti: Yeah, I saw.

Payman Langroudi: Those when you arrived. [00:34:55] Yeah.

Mehy Lo Presti: Just before And I saw some numbers and they were like, the graph is like up [00:35:00] and down, like drastically.

Payman Langroudi: So I want to get to your biggest mistake, but let’s start with [00:35:05] you came from Spain. Have you practised in Spain?

Mehy Lo Presti: Yeah. Practised for two years.

Payman Langroudi: So the biggest [00:35:10] difference between here and there was this fear question. Anything else? [00:35:15] What, like practising in Spain and practising here. What’s what are the patients different there to [00:35:20] hear that.

Mehy Lo Presti: Yeah. I mean it would be difficult to compare because I was in a rural [00:35:25] area.

Payman Langroudi: Oh. Compared to central London.

Mehy Lo Presti: Yeah. Compared to central London, compared to Kensington [00:35:30] or to Highgate. You know, it’s, it’s it’s hard also it’s a different mentality. And [00:35:35] you don’t have NHS there. Yeah. Uh so you know, it’s a [00:35:40] different system. There is all private 95%. [00:35:45] Uh, so I think the main thing also the financial, uh, [00:35:50] background and where you work in the context, right? Um, their [00:35:55] insurances kind of stipulated the price of the [00:36:00] treatments in exchange of sending you patients. Yeah. There is no regulation [00:36:05] on the amount of dentists that can get graduated every year. So there is an [00:36:10] overflow of dentists. So at the end it’s very hard to do good dentistry. Yeah. [00:36:15] Because a people don’t don’t they’re not [00:36:20] used to pay a lot for good dentistry.

Payman Langroudi: And there’s loads of dentists.

Mehy Lo Presti: And there’s lots of dentists. So [00:36:25] that was one of the reasons, you know, like of, of leaving.

Payman Langroudi: But was there like a two tier [00:36:30] thing? I mean, I’m sure there’s some of the top dentists in the world work in Spain.

Mehy Lo Presti: Yeah, yeah, yeah there is. But those [00:36:35] seats.

Payman Langroudi: It’s very.

Mehy Lo Presti: Very, very limited. And that’s the problem that you need to have access to [00:36:40] that upper class and you need to have a name for years. And normally [00:36:45] it’s people that they had clinic for generations start over. And I know some [00:36:50] of the best dentists in the world that they are like, wow. And they tell me what they can charge. And [00:36:55] they almost lose money. And it’s not about being rich, but software, technology, everything. [00:37:00] If you want to apply what is coming on board, you know, it’s the [00:37:05] numbers are not right.

Payman Langroudi: So what made you move to London? I know, I know, you wanted [00:37:10] to move out of Spain, but why London?

Mehy Lo Presti: I think, uh, this is 2015. You [00:37:15] know, London was probably the capital of the world, uh, before Brexit and [00:37:20] before, uh, all this Covid and crisis. [00:37:25]

Payman Langroudi: So kind of bright lights, big city, kind.

Mehy Lo Presti: Of it was like, you.

Payman Langroudi: Know, did you know London already?

Mehy Lo Presti: Yeah, I knew London. [00:37:30]

Payman Langroudi: A few.

Mehy Lo Presti: Times. I had family here. Um, but not in the way that I actually discovered, [00:37:35] you know, from the creativity.

Payman Langroudi: Where did you move to? Where was the first part of London you. [00:37:40]

Mehy Lo Presti: Moved to start my land.

Payman Langroudi: My land?

Mehy Lo Presti: Yeah, yeah.

Payman Langroudi: My land.

Mehy Lo Presti: It was like.

Payman Langroudi: What [00:37:45] a shocker.

Mehy Lo Presti: My. First time my mom came to visit me. [00:37:50] She left crying.

Payman Langroudi: Yeah, I bet she did.

Mehy Lo Presti: She left like I think. [00:37:55] I was sharing a house with six girls.

Payman Langroudi: Oh.

Mehy Lo Presti: Well done. I mean, I was like, you know, I [00:38:00] came with with nothing. So I had a job and performing nothing. [00:38:05] And I could barely speak English also.

Payman Langroudi: Oh, really?

Mehy Lo Presti: Yeah, yeah, yeah. So it was [00:38:10] from zero. From scratch.

Payman Langroudi: But you spoke Spanish. Italian, Arabic? Yeah. Do you speak Arabic? [00:38:15]

Mehy Lo Presti: Yeah.

Payman Langroudi: And Italian as well.

Mehy Lo Presti: Italian, 70%. Oh, but I understand 100%, [00:38:20] but yeah, now I have to get. I have an Italian wife and.

Payman Langroudi: Yeah, that’s right, that’s right.

Mehy Lo Presti: So it’s [00:38:25] getting it’s getting better.

Payman Langroudi: So then how did you find the job? What did you do?

Mehy Lo Presti: That’s [00:38:30] a crazy story. Uh, I basically I [00:38:35] came, I didn’t understand the system and then I, I, I, I discovered [00:38:40] the NHS and how you need to start working in NHS and then go to private and this and that. [00:38:45] I was like, gosh, this is going to be impossible. So I went to see a Spanish [00:38:50] dentist that worked in Nottingham, and I asked him for advice and he had like, you know, [00:38:55] the dream life. You know, he was like, it’s a super cool dude. And he’s I mean, I’d [00:39:00] be forever grateful for for him always. And I was like, okay, how can I do [00:39:05] this? I was like, man, you’re going to have to work in the NHS and then this and then there’s like a long journey. [00:39:10] I felt like super demotivated. I was like, okay, I went home, back home and [00:39:15] I was like, okay, this is not going to happen. And I don’t know, I need to find a different way. I, [00:39:20] I bumped into, into, in the street into this guy and [00:39:25] dentist in Spain.

Payman Langroudi: Okay.

Mehy Lo Presti: And he’s like, you know, I’m [00:39:30] the person that was running the clinic with me. She left. And, [00:39:35] you know, I was thinking that, you know, I need someone to help me with the management [00:39:40] and everything. You know, she was my right hand. And, you know, I think you need a space [00:39:45] or have you found a place? It’s like, no, it’s like, okay, why don’t start?

Payman Langroudi: Okay.

Mehy Lo Presti: And see, you know, [00:39:50] there was one chair clinic. Only one chair in Westbourne Grove. [00:39:55]

Payman Langroudi: Okay.

Mehy Lo Presti: Super cool. Like very nice clinic, but one chair. So [00:40:00] it was like, okay, when can I work? It’s like, well, whenever it’s free. The chair. So when it’s [00:40:05] free, the chair go and check. So in that way, I started, you [00:40:10] know. You know, I remember that, uh, he was not doing root canal. So I started doing. [00:40:15] His root canal.

Payman Langroudi: Root canal private. Yeah.

Mehy Lo Presti: Or private.

Payman Langroudi: Okay. So he never even worked [00:40:20] at the NHS.

Mehy Lo Presti: Never worked NHS never. Never worked in NHS. I don’t know if it’s nice or not, but I never. I mean, [00:40:25] kind of like the insurance system in Spain.

Payman Langroudi: It’s a bit like that.

Mehy Lo Presti: A bit like that. [00:40:30]

Payman Langroudi: Yeah.

Mehy Lo Presti: A lot of patients.

Payman Langroudi: High volume.

Mehy Lo Presti: Volume.

Payman Langroudi: Low price.

Mehy Lo Presti: So I went through [00:40:35] it.

Payman Langroudi: Yeah.

Mehy Lo Presti: And I was like, okay, I’m not, I’m not going to do this here again. And then I tested [00:40:40] what is the private in Notting Hill? And I was like, okay, this is nice.

Payman Langroudi: So living [00:40:45] in my land, working in Notting Hill.

Mehy Lo Presti: It was easy access, central line. It was there in like 30 [00:40:50] minutes, so it was actually very nice. I remember working like, I don’t know, very little, like [00:40:55] 2 or 3 hours a day, like 2 or 3 days not working.

Payman Langroudi: Yeah. [00:41:00]

Mehy Lo Presti: I was making enough money to, you know, to pay rent and save some money. [00:41:05] And then it started like, you know, I was understanding and learning how the system works, the patients, [00:41:10] everything.

Payman Langroudi: Yeah.

Mehy Lo Presti: And then at some point, uh, yeah, just got another job and another [00:41:15] job and, you know, everything went organic.

Payman Langroudi: And did you study [00:41:20] any more apart from the, you know, Dental degree?

Mehy Lo Presti: Yeah, I went to, I did my master’s in [00:41:25] aesthetic restorative dentistry at King’s.

Payman Langroudi: Okay.

Mehy Lo Presti: Uh.

Payman Langroudi: Part time, part [00:41:30] time.

Mehy Lo Presti: Part time. And that was also great. Uh, open [00:41:35] my mind to.

Payman Langroudi: To whole mouth dentistry.

Mehy Lo Presti: Whole mouth. [00:41:40] Uh, you know, a new system, the British educational [00:41:45] system, which was very different to what we do, writing critical appraisals. That [00:41:50] was super hard. There was no ChatGPT or stuff like that. That’s right. I mean, now imagine people [00:41:55] doing that and I don’t even know how. But that was hard. The all the research [00:42:00] that needed to be done behind that was very tough.

Payman Langroudi: I recommend it.

Mehy Lo Presti: I [00:42:05] think. It depends. [00:42:10] It depends if you want to get into research and in the academic circuit works in work in university. [00:42:15] Yes. Right. Because this is where.

Payman Langroudi: You.

Mehy Lo Presti: This is where they’re going to meet you. Yeah. [00:42:20] You know, and this is the way to get in. Yeah. If you don’t. Maybe not. Now there are an incredible, [00:42:25] uh, programs and especially in restorative, right? The one year program, [00:42:30] two year, you know, from I know Monique Vashon or Chris or, or these, you know, these people, [00:42:35] they have the basics and the where you can get incredible notion of [00:42:40] doing things in the right way and you can practice straight or.

Payman Langroudi: Even spear and spear. [00:42:45]

Mehy Lo Presti: Yeah. And if you are willing to travel, you know, this is, I think one [00:42:50] of my to do or something I would have liked to do is do coys. [00:42:55] That’s probably something that if I had the chance, I [00:43:00] could in dentistry. Yeah.

Payman Langroudi: That’s probably so is that the answer [00:43:05] to my other question, which is going to be if you have no time or money constraints, which course would [00:43:10] you jump into?

Mehy Lo Presti: Well, in.

Payman Langroudi: Clinical.

Mehy Lo Presti: Courses probably.

Payman Langroudi: Yeah. [00:43:15] What if we’re not talking clinical what would you do?

Mehy Lo Presti: I will tell [00:43:20] you what is my the best educational experience I ever had. And I [00:43:25] would do again and again and again and is going to the College of Extraordinary [00:43:30] Experiences.

Payman Langroudi: Oh, so.

Mehy Lo Presti: This was actually what opened my mind to immersive [00:43:35] experience and to do what I do in a different level. Yeah, we were 130 [00:43:40] experienced designers from all around the world in a castle in Poland. [00:43:45]

Payman Langroudi: Wow.

Mehy Lo Presti: For for a week on a Harry Potter Hogwarts [00:43:50] style.

Payman Langroudi: Wow.

Mehy Lo Presti: Yeah. So you have your house, you have your lectures. [00:43:55] Everything is a bit magic. Uh, you completely forget about the.

Payman Langroudi: Outside. [00:44:00]

Mehy Lo Presti: Outside world. Uh, I remember also, there is no alcohol served [00:44:05] in the whole week, which doesn’t need to mean anything, but, you know, this course is in the night. You [00:44:10] know, normally there’s a bar or something, there is no alcohol. And I found that incredible because. [00:44:15]

Payman Langroudi: Give me some examples of like what stuff went on there.

Mehy Lo Presti: So [00:44:20] for example, uh, there are every day you have [00:44:25] like two different workshops. Um, one of the workshops, for example, [00:44:30] was about, uh, voice. So there was a group of [00:44:35] 15 people in a room And through the buoys you [00:44:40] through the buoys, you can heal and you can, you know, get to a different level, right? [00:44:45] And it was how the, the, the [00:44:50] teacher facilitator make the whole room go to a note in [00:44:55] your voice that you would never imagine that you could go, well, you get to, to places [00:45:00] that you don’t ever think that you can go. Thanks to the collective work and [00:45:05] the experience of, of how, how to create that [00:45:10] classroom and how to learn from, okay, how can I apply what he just did, what I do [00:45:15] in a daily basis and that you can apply it from the whole experience? For me, it was the whole [00:45:20] experience. And from there, you can take things that you can tweak in the patient experience, how you make feel, [00:45:25] people triggering through an emotion, through a sound, through light, through different [00:45:30] components. The event has. So everything was super curated [00:45:35] every single moment.

Payman Langroudi: And who were the other people on that call? Nothing to do with dentistry, obviously. Nothing. [00:45:40] All different sort of event.

Mehy Lo Presti: All different. I mean, some people that they were like the head of events [00:45:45] in Disney and the head of research on Adidas, uh, people that they do immersive experiences [00:45:50] in, in escape rooms in Netherlands that they do.

Payman Langroudi: How did you find this [00:45:55] course?

Mehy Lo Presti: So a good friend of mine told me, I told her like, this is what I’m doing with Dental. I was like, okay, [00:46:00] you need to go here. And it’s almost like almost, almost like invitation only. I mean, if anyone [00:46:05] wants to know more about it, please contact me because I’m super happy to share. [00:46:10] Yeah. If you like events, experience and learn more about it, it’s, it’s [00:46:15] it’s amazing. It’s, uh, I think next one is in October in 2026. [00:46:20] And, uh, she told me you need to go there and, you know, actually I went not knowing what I [00:46:25] was going to do. You see the website and already the name is amazing the College of Extraordinary [00:46:30] Experiences.

Payman Langroudi: Yeah.

Mehy Lo Presti: It’s like, I want it to be there.

Payman Langroudi: I think I’m going to go.

Mehy Lo Presti: Yeah, you should go. And then, honestly, [00:46:35] the people that you meet, like, like, uh, we [00:46:40] did it with three people that I met there from Netherlands. They flew all the way there. Actors. [00:46:45] We create the experience.

Payman Langroudi: Oh, I see.

Mehy Lo Presti: And even for for downtown, we have also [00:46:50] a lot of people that work in events, creating different parts of, of the, of the [00:46:55] two days.

Payman Langroudi: So, you know, it’s really interesting that, like you say, in order for [00:47:00] me to feel like I’ve had an experience.

Mehy Lo Presti: Yeah.

Payman Langroudi: The ingredients of that [00:47:05] are less than obvious. You know, it’s not obvious. [00:47:10] It’s not, it’s not, it’s not just what you do, it’s how you do it. Yeah. So [00:47:15] like what you’re saying about voice bringing you to a different level of sort of meditation, [00:47:20] if you like. Yeah. There’s no sort of logical reason why that might [00:47:25] be. So you can completely miss that. Yeah. And the way that we’re talking about, you know, one speaker [00:47:30] having aura and charisma and the other speaker. They could even be saying the exact [00:47:35] same thing. But one of them has your attention and the other doesn’t. And [00:47:40] like you say, sound and light and the importance of these things to changing [00:47:45] your sort of outlook on things. Have you ever reflected on [00:47:50] how can you translate that to a dental practice setting 100%? Have [00:47:55] you. You must have. Right?

Mehy Lo Presti: I do, and actually I lecture about it. Oh, really?

Payman Langroudi: I’ve [00:48:00] not seen this lecture.

Mehy Lo Presti: Yeah, I have a lecture called the Patient Experience Design. Yeah. [00:48:05] Where? I lecture at the European, um, Association, [00:48:10] European, uh, Association of Cosmetic Dentistry in [00:48:15] Sevilla in September and was a lecture about this, about how can you design [00:48:20] the experience of the patient through the journey, but not [00:48:25] only about the communication, not only about the things that we see often, but also [00:48:30] about how we can.

Payman Langroudi: Make some smells and all of that. Is that where we went?

Mehy Lo Presti: Yeah, a little bit like [00:48:35] this. And also what we can get from other industries and how to apply it with the materials and softwares [00:48:40] that we have. So how to create brand experience with your scanner, how to do that with a [00:48:45] 3D printer, how to, uh, and what are the most difficult things [00:48:50] to, to solve, like sound during the, even during the lecture, I trigger motions with [00:48:55] the sound and people was like, oh, you need to stop this. I can’t do it with that. I said, yeah, so it’s a very good, [00:49:00] cool, cool.

Payman Langroudi: So give us some examples. Then give us some examples [00:49:05] of someone, someone’s opening a squat. I’ve got someone coming in actually after you. He’s just about [00:49:10] to totally change a practice. Yeah. What’s your advice? Like what you know from the [00:49:15] you’ve got the obvious things like goals and what you see. [00:49:20] And I think, you know, for me, like when you say take, take inspiration from other industries, sometimes [00:49:25] you go to a spa or something and from the moment you walk in, it’s just like it’s a whole different feeling.

Mehy Lo Presti: Yeah, [00:49:30] well.

Payman Langroudi: A Dental doesn’t have to do that, but maybe yes, it can or it can’t. [00:49:35]

Mehy Lo Presti: But yeah, I don’t know why not.

Payman Langroudi: You know, can it can, it can, it can.

Mehy Lo Presti: And this is something that they do very well. Yeah. [00:49:40] And then we are very resistant to it. Not sure why, you know, I mean, like I know why, you know, [00:49:45] we’re a very conservative industry and then we think things are in a way. And then to change takes time. I think people are going [00:49:50] into that direction.

Payman Langroudi: Yeah. So no, but okay. I’m setting up the squad. Yeah. I’ve got an example. I went to Robbie Hughes’s [00:49:55] place in Liverpool. Have you been.

Mehy Lo Presti: No.

Payman Langroudi: But what’s amazing about it is, you know, you’re [00:50:00] in events. Yeah. So you know how in events you get the blank space. Yeah. Blank canvas type events, [00:50:05] blank canvas. Basically the. For people who are not in events, the, the, the, the venue [00:50:10] has nothing. It’s just a big open space and you can do whatever the [00:50:15] hell you want with it. And he’s kind of done that with this practice, insomuch as from the outside [00:50:20] it looks like an Ikea or something. It looks like a warehouse, like kind of like that industrial [00:50:25] Warehouse thing. The moment you step in, there’s this [00:50:30] like curated space and big thing in Liverpool spaces a lot cheaper than [00:50:35] in London, right? Because I live next to his London practice, which is much smaller practice. Yeah. [00:50:40] Um, but you know, there’s enough space that he’s got long corridors and his [00:50:45] own surgery. Anyone who’s been there, it’s like the biggest surgery I’ve ever seen. You know, [00:50:50] there’s a, there’s a table like this in the surgery. Then there’s a sofa area, then there’s four big screens [00:50:55] that way. And then there’s, you know, it’s a it’s a totally different experience. So go on. [00:51:00] So if someone was going to do a squat.

Mehy Lo Presti: Yeah. I think this is something important. Also [00:51:05] understanding your demographic. Yeah. Who are the patients that you want to treat?

Payman Langroudi: That’s the right start.

Mehy Lo Presti: Uh, because [00:51:10] if you go to fancy, people might feel overwhelmed and [00:51:15] they might already think, okay, this is not my place. And this is also it happens to us, right? That’s very true. Sometimes [00:51:20] you go to a shop, there’s like, oof, this is too much luxury. It’s going to be so expensive and it’s going to be like, oh, [00:51:25] maybe it’s not. It looks so that you’re like.

Payman Langroudi: You know, personally. Personally, I’ve got trouble in [00:51:30] Bond Street, you know, walking into a shop where there’s no other customers. Yeah. A [00:51:35] uniformed guy on the door and someone standing there like, I can’t, [00:51:40] I can’t do it. No, I can’t if.

Mehy Lo Presti: You want, you’re like.

Payman Langroudi: Yeah, I can’t bring myself to go [00:51:45] into that shop.

Mehy Lo Presti: Exactly.

Payman Langroudi: So, so I get it. So but then that shop’s there for a reason because that’s aiming at someone [00:51:50] else. Who’s who wants that privacy. Oh, 100%. And you make a very good point. You make it very well.

Mehy Lo Presti: Yeah. [00:51:55] I’m not saying it’s the right thing because they are doing well, of course, but it depends what you want to do. You know, maybe you want [00:52:00] to treat one patient a day and then close the whole place for them. I think Robbie, for example, he does this very well [00:52:05] and he knows his clientele. He knows what they want.

Payman Langroudi: And by the way, very accessible [00:52:10] there too. Yeah.

Mehy Lo Presti: No, I’m not saying about that. It’s how what the patients want to [00:52:15] be, to feel. Yeah. I’m not saying I don’t know the prices or anything like that, but they want to feel [00:52:20] that this is super exclusive and I’m super cured. And there’s no there’s no other [00:52:25] person in the world except me right now. And he’s done. I think that very well. But [00:52:30] there are other areas that people might not want, that people might want to feel like, okay, this is a normal [00:52:35] place. It’s actually accessible, easy, accessible. So that’s [00:52:40] number one, understand your, your audience with who you want to talk, walk, um, um, [00:52:45] work.

Payman Langroudi: Yeah.

Mehy Lo Presti: This happens also in social media. It depends which kind of patients you want [00:52:50] to attract.

Payman Langroudi: Yeah.

Mehy Lo Presti: Um, second, be the patient yourself. So [00:52:55] see what you would like to be doing in that space, right? Something that I love, for [00:53:00] example, um, is as an architect, uh, and he’s one [00:53:05] of the best designers in the world. He founded house of M.wood. He’s actually speaking at Dental [00:53:10] to, uh.

Payman Langroudi: Who is it? What’s his.

Mehy Lo Presti: Name? He’s, uh, Iranian.

Payman Langroudi: Okay.

Mehy Lo Presti: I’m [00:53:15] gonna I’m gonna say his surname wrong, but he’s from Netherlands, and he founded [00:53:20] House of Hamad, and he’s done one of the best, some of the best clinics in the world. And, [00:53:25] uh, he does this receptionists clinics right where, [00:53:30] um, and I love that it’s the clinics that there are no receptionists. There are hosts, right? [00:53:35] And you don’t see those desks, that high desks.

Payman Langroudi: Why are they so high? Why are they [00:53:40] so high?

Mehy Lo Presti: I don’t know, I think we’re trying to hide something behind.

Payman Langroudi: The.

Mehy Lo Presti: Field. Yeah. But you know, [00:53:45] again, it can work. I think things are changing in that in that sense. And I think that’s [00:53:50] the way and also the reception where people are waiting. What do you want them to do there? You [00:53:55] know, like sometimes we create.

Payman Langroudi: In the waiting room.

Mehy Lo Presti: Waiting room. Yeah, super uncomfortable spaces. [00:54:00] And it’s like, what? You know, people are very busy. Maybe they want to work there.

Payman Langroudi: Have you come across a guy [00:54:05] called Tristan Scott? He’s in Bristol.

Mehy Lo Presti: Yeah, I [00:54:10] think he rings a bell.

Payman Langroudi: He’s he he’s got this practice in in the sort of the harbour [00:54:15] area of Bristol. And he’s modelled the waiting room on a, I [00:54:20] don’t know, Singapore airline. Uh, first class seat. Yeah. [00:54:25] Yeah. And but I don’t know how much it cost him. Yeah. Because it, it looks like it’s a bespoke [00:54:30] thing. Someone’s built for him. Yeah. Um, but yeah. Okay. So what [00:54:35] do you want person to do in that room? It’s a good question. Right?

Mehy Lo Presti: You know, how do you want them to feel? And they want to be [00:54:40] like, you know, okay, bring us something that I usually say a lot people, they come from the outside [00:54:45] world and they come from all their problems and disasters. Or maybe they just receive [00:54:50] a £2,000 bill. Maybe they’re going through a divorce. Maybe the kids just throw up before going to [00:54:55] school, and they come rushing to your clinic to do a dental work. You know, [00:55:00] how can we bring them to the level of acceptance [00:55:05] and the level of calm in a in the first instance?

Payman Langroudi: Not [00:55:10] to mention nervous. Yeah. Not to mention nervous.

Mehy Lo Presti: Not even mentioning nervous. I’m not even mentioning it yet. I’m talking about. [00:55:15]

Payman Langroudi: You’re just.

Mehy Lo Presti: Happy. Patient. Yeah. Super happy patient that is happy to come and see you.

Payman Langroudi: For the [00:55:20] stream. Let’s dream big. Let’s dream big. Okay, so it’s a beautiful environment. It’s calm because we’re going for that kind of patient. [00:55:25] What next are we talking? Coffee. You know, this whole thing.

Mehy Lo Presti: You can. Yeah, you can have [00:55:30] that. But for me, the key is reception. The host or the first person to receive that [00:55:35] person is the key. This is going to be what it will, uh. [00:55:40]

Payman Langroudi: Manage set the.

Mehy Lo Presti: Tone, set the tone for the rest of the appointment. So [00:55:45] and this is something that, uh, Pugin also discusses. [00:55:50] This is very difficult to do in London, but it’s two different receptions. One for people that [00:55:55] arrive, one for people that live. So when you arrive, you’re not hearing the discussion of someone that’s living, [00:56:00] paying, uh, you know, uh, seeing a [00:56:05] problem or whatever. So it’s a little bit of differentiating both sides. This is a bit hard to do. [00:56:10] And especially in London, we don’t have so much space, but at least, uh, reduce [00:56:15] the amount of information that is given in that space. Some people move the reception [00:56:20] to an office space in the in a back space, if that’s possible, would be amazing. But those [00:56:25] negative issues, negative problems that are happening in the reception or [00:56:30] problems are getting solved. That can also set the tone of the patient and maybe [00:56:35] start feeling like, oh, I’m not sure I’m in the right place. Um, then [00:56:40] sound, you know, like in Kensington, our the rooms are soundproofed. [00:56:45]

Payman Langroudi: Oh, really?

Mehy Lo Presti: So you can’t hear anything from in or out, which is amazing because you [00:56:50] see it and that’s it. If you’re sitting in a in a place and you’re just hearing the drill and all this [00:56:55] sound is like, it can be a bit stressful, especially if it’s your first time and you even, you [00:57:00] can’t even see what’s happening inside, right? And then you can play with a lot of stuff like the [00:57:05] lights, the.

Payman Langroudi: Music.

Mehy Lo Presti: The music, the, the smells. Um, [00:57:10] there is science behind all of this, which is accessible to everyone. But [00:57:15] you need to have a system to to apply all these [00:57:20] things. You know, this is, I think that what we forget we normally have systems in the room. Well, [00:57:25] ish we have a system to actually how to do a composite, [00:57:30] a full math. Everyone knows what needs to be done outside the the the surgery [00:57:35] know, right? So, so this is what needs to be implemented in the system. [00:57:40] Hey, you’re in charge of this. You’re in charge of that. This needs to happen. This is step one, step two, step three. [00:57:45] And then see what works and doesn’t work and take it from there. So if you [00:57:50] start when you start building the clinic, I think it’s important to have those systems in [00:57:55] place written so people can follow understanding, okay, this is what needs to be happening.

Payman Langroudi: Otherwise, [00:58:00] you know, you feel I feel like in dentistry, we don’t have enough people.

Mehy Lo Presti: In [00:58:05] terms of to work.

Payman Langroudi: Stuff.

Mehy Lo Presti: Yeah, yeah.

Payman Langroudi: I know, I know margins [00:58:10] are tight and all of that is true. Yeah. But I feel like, you know, like [00:58:15] in the way that you’re talking about it is there’s a concierge at the door. I think Robbie also does many, many practices. There’s [00:58:20] someone you’re meeting at the door. That person almost has to be your person until [00:58:25] they go into the dental surgery. And so if there’s another person coming, you know.

Mehy Lo Presti: Maybe not, [00:58:30] maybe not doesn’t need to. You need to hold the hands with that person. It’s just the way you receive that person. [00:58:35] It doesn’t feel like you are going to do a transaction. You know, it doesn’t feel like [00:58:40] you are registering in a hospital to do a surgery. You know why [00:58:45] we don’t take this from spa, luxury spa or hotels [00:58:50] where they actually is like, there’s like, okay, how are you? Very good. Are you going to be doing this? [00:58:55] Just have a seat. Sometimes it’s very transactional and sometimes you’re on the phone [00:59:00] and this and that. It’s a bit stressful and it’s really like.

Payman Langroudi: Well, you know, I go to a lot of dental practices. Yeah, [00:59:05] I’ve been to a lot of dental practices and it’s mad the difference between some and others. You know, there [00:59:10] are some where that what the person is trained to open the [00:59:15] door, shake the hand, or welcome the person with their name. [00:59:20] Yeah, yeah, yeah. Before the person even said anything, they know who they are because we all know [00:59:25] who’s coming in. Yeah, sit them down in another area. Coffee. [00:59:30] What do you want? Flat white or this? And it’s actually delicious. Coffee. Yeah. And they’re sitting [00:59:35] waiting before they go in. Yeah. And then others. Well, we know the other one, right? Where the person [00:59:40] hasn’t even got time to look up from the computer. Yeah. You’re standing a bit uncomfortable [00:59:45] waiting in this patient’s coming in and out and all that and everything, everything in between those [00:59:50] two situations. But it does come down to it like a training point.

Mehy Lo Presti: Yeah, I [00:59:55] think so. It’s not easy. No. So like, uh, reception is I think they have the hardest job in [01:00:00] the clinic by far. They get all the hits. They get all the, the, everything that patients [01:00:05] don’t want to say to the dentist, they say to the receptionist, they need to Multitask.

Payman Langroudi: What [01:00:10] about. Okay, now the nuance of the dentist patient interaction. So, [01:00:15] for instance, I’m a hot one for the dentist. Going and getting that patient. Yeah. Rather [01:00:20] than a nurse. Yeah. Not only because a nurse is busy, but because I want to set the tone [01:00:25] between you and the patient outside of the treatment room. Yeah. And [01:00:30] almost that to be dictated by you, insomuch as if you’re going [01:00:35] to be kind and sweet and nice. And how’s your day and all that really just starts. [01:00:40] What’s going to happen? Is that do you get your inpatient? Would you?

Mehy Lo Presti: Yeah. The majority of the times. Sometimes [01:00:45] not if I can.

Payman Langroudi: But yeah.

Mehy Lo Presti: Going back to this needs to be.

Payman Langroudi: A [01:00:50] system.

Mehy Lo Presti: It needs to be like, you know, the clinic to be like, okay, this is how we do it here. Yeah. [01:00:55] And that’s why we do it. Yeah. You know, and explain it because the problem is if you [01:01:00] have the same patient, I receive the patient, but the same patient goes to see the specialist or your colleague [01:01:05] and doesn’t. It’s already. Oh, it’s too important for me to see me. So [01:01:10] this is the thing. Oh, we all do it or no one does it.

Payman Langroudi: Yeah.

Mehy Lo Presti: So that needs to be very [01:01:15] carefully curated.

Payman Langroudi: That’s that’s a really interesting thing is that once you [01:01:20] get people addicted to this place that they’re coming to, it’s often something. [01:01:25] The reason why I remember there was two coffee shops I could have gone to. The reason I [01:01:30] would go to one over the other wasn’t the coffee. It was the free water. [01:01:35] Free water that one of them had just, you know, where the weather apps [01:01:40] of the thing are because there was free water there. I would go there every day and buy my coffee. You [01:01:45] know, obviously water’s not costing him anything. If it was paid water, I wasn’t even going to buy one. [01:01:50] Yeah. So, so, so what I’m saying is this guy may not even have known that [01:01:55] the reason I’m going there is the free coffee, the free water. But for me, that was the thing. And [01:02:00] the interesting notion of what are the things that addict people to businesses, you [01:02:05] know, like.

Mehy Lo Presti: I think, and you can see this on the Google reviews that people live in the clinic. It’s [01:02:10] all the time, 90, 90, but 70% [01:02:15] is about how the reception, how nice was the receptionist, you know, and there’s always [01:02:20] like this, you know, they might talk about the clinician, oh, amazing team and everything. The reception was so nice. Explained [01:02:25] everything. Is this the key person. And you will probably go to this coffee shop. [01:02:30] I doubt this because of the free water, but it’s how the person serving the coffee felt. Made [01:02:35] you feel. Sure. And it’s like, oh, it’s so nice.

Payman Langroudi: By the way, by the way, by the way, every time I’m on my way to a dentist, [01:02:40] I look at the Google reviews. Yeah, many ways of looking at the Google reviews here because [01:02:45] let’s say you’re going to a clinic and it’s got 300 reviews.

Mehy Lo Presti: Yeah. [01:02:50]

Payman Langroudi: Now just from that fact.

Mehy Lo Presti: Yeah.

Payman Langroudi: You can tell this guy knows how to operate [01:02:55] a review system. Yeah, yeah. So he’s a professional in that sense. Yeah, yeah. Then [01:03:00] you can read the reviews. Obviously you can read all of them or the [01:03:05] first 100 or whatever. Or you can go straight to the one stars and two stars. Yeah. [01:03:10] See what it is, where they where it, where are they failing often in that situation? It’s unlucky [01:03:15] for a dentist. Sometimes it’s like people who wanted NHS and there was no NHS available. So they go [01:03:20] straight in with a one star review. But me, the way I like to read reviews, you know, at [01:03:25] the beginning there’s the key words that are repeated many times and [01:03:30] I like there’s a one word I’m really looking for and it is feel interesting [01:03:35] the way they make you feel. Yeah. And I’ve noticed the ones where the feel comes [01:03:40] up a lot. Every time when I get there, it’s a brilliant team. Everyone’s happy, [01:03:45] you know. It’s like a nice place to be. Yeah. Now, of course, it could say receptionist. [01:03:50] It could say they’re great words too. They’re brilliant words. Yeah. Receptionist. [01:03:55] Hygienist. But but I’ve found that’s a really good way of sort of looking at reviews. [01:04:00]

Mehy Lo Presti: Yeah, yeah. That’s true, that’s true.

Payman Langroudi: For the place.

Mehy Lo Presti: Yeah.

Payman Langroudi: So are [01:04:05] we going to see this clinic of yours? Do you think you’re never going to be a clinic owner because you don’t define [01:04:10] yourself as a dentist so much as like, that’s because you could do an amazing [01:04:15] clinic.

Mehy Lo Presti: Yeah, I always I mean, I’m lucky to, to work in amazing places, you know, [01:04:20] and.

Payman Langroudi: You’re the one on Church Street, Kensington church Street, beautiful place.

Mehy Lo Presti: Yeah.

Payman Langroudi: The Kensington [01:04:25] dentist, beautiful place.

Mehy Lo Presti: And, you know, very too much a lot [01:04:30] of attention to detail. And, you know, we do amazing dentistry.

Payman Langroudi: You’re saying you’re [01:04:35] happy and so there’s not a good reason to to leave. Is that what you mean?

Mehy Lo Presti: I mean, I’m in a I mean, look, [01:04:40] it’s I’m very comfortable. I’m very happy. And it’s more about [01:04:45] do you want to be an associate of an or an owner? Yeah. And I think I took the decision [01:04:50] to not put my energy on owning a clinic. [01:04:55] Um, maybe I choose the path on more on the educational side in terms [01:05:00] of like putting my time on building up the in town and [01:05:05] events and do something bigger. Uh, so I think, [01:05:10] you know, it depends and also the ecosystem on owning a clinic. It’s going to, it’s changing, [01:05:15] it’s going to change. Um.

Payman Langroudi: So you’re not sure or have you ruled it [01:05:20] out?

Mehy Lo Presti: I mean, I thought, I’m sure I always think, I’m sure that I wouldn’t. And [01:05:25] sometimes I think, oh, what if I agree? I think, I think I would, I would make.

Payman Langroudi: You do [01:05:30] a good job. You do a good job for sure.

Mehy Lo Presti: I think I would do a nice place and I’m very inspired with the places I [01:05:35] worked. And this is, you know, again.

Payman Langroudi: And it looks it’s an interesting question here. Let’s say you never looked at [01:05:40] global Dental collective, never looked at education, but the amount of effort and time [01:05:45] and thinking time, brain time that you put into those, you put into a clinic. Yeah. [01:05:50] Or, or 11. Yeah. Because you know, your, your contacts with Sarita and all that, you could [01:05:55] go private equity, raise loads of money. It’s possible My wife’s doing that right now, right?

Mehy Lo Presti: Yeah yeah.

Payman Langroudi: Yeah yeah. [01:06:00] So but it’s interesting to think like that sliding door that started you in the events [01:06:05] education space could easily have been this. And [01:06:10] you know that, you know how we end up sort of persuading ourselves who we are. Like, [01:06:15] like you tell yourself a lie about who you are when you buy anything. You know, it’s like, you know, you could buy yourself a nice [01:06:20] watch. You tell yourself a little lie there. Yeah. About. I’m the kind of person who’s. You know. [01:06:25]

Mehy Lo Presti: Why? Yeah. I mean.

Payman Langroudi: You define yourself in the way it almost makes you feel. The [01:06:30] things you do. Um, it makes you feel good to do education, I’m sure. Yeah, but [01:06:35] I wouldn’t rule it out. I wouldn’t rule out a clinic for you. Yeah. Because I reckon it would be [01:06:40] very, very nice and interesting.

Mehy Lo Presti: I would, I would like if I do it, I would like to do it with friends or with, [01:06:45] you know, a team. I wouldn’t like to do it.

Payman Langroudi: I know what you mean. I know what you mean. Yeah. Because maybe I’m like you [01:06:50] as well. Yeah. There are things I’m really good at, and there’s things I’m really, really bad at. I don’t [01:06:55] need partners for those other bits.

Mehy Lo Presti: Yeah, yeah, I don’t think, you know, I’m a good curator. I can, [01:07:00] you know, I’m a good person on saying we’re going that direction. The daily [01:07:05] management of people I would struggle, I would struggle and it’s something I struggle. I’m not confrontational [01:07:10] at all. So I was, you know, I can’t tell people to do things [01:07:15] and that’s a big problem. I know what you mean. So [01:07:20] I always think, you know, and it’s always there in the back of my head, oh, what if you know, [01:07:25] but, you know, I’m happy with what I’m doing. Uh, it gives me a lot of freedom [01:07:30] too. And this is also something that’s priority in my life, especially, you know, we live kind of [01:07:35] in between Spain and here. We spend a lot of time there, um, a lot of time here. [01:07:40] So having a base, it would kind of make me stuck in [01:07:45] a place. And this is something that is the reason number one, probably of why not why I’m not doing it. [01:07:50] So that’s why if I can do it with people that, you know, I don’t have to be 100% a [01:07:55] formula where I could bring my part to it. Yeah, I could [01:08:00] work.

Payman Langroudi: In another universe. Yeah, you and Sarita could have done an interesting Dental business [01:08:05] because she’s she’s she’s. She seems pretty good at telling people what to do. She’s. Yeah. [01:08:10]

Mehy Lo Presti: I know that. No, she’s, [01:08:15] uh, I don’t know if she she doesn’t like much the Dental world. She sees [01:08:20] the struggles and she prefers to be a bit [01:08:25] step back from the the patient connection. She likes to work with. [01:08:30] Now she’s working with gynaecologists, with fertility experts. So she would be very good at working with dentists. [01:08:35] Uh, but then when she needs to deal with the with the patients. No, she would [01:08:40] be like, no, no, this is not my, you know, I can’t deal with this, which is understandable. You know, [01:08:45] it’s it’s very hard. Um, but yeah, I think we, you know, we always think about if [01:08:50] we do something together, it would be great. Um is another step in the relationship. [01:08:55] Work together and builds.

Payman Langroudi: Of course, you could go into the fertility world as well. That’s easier. [01:09:00]

Mehy Lo Presti: It’s at this point, it’s way easier that I work for her [01:09:05] than, than than going to the Dental world. And also she she hates events. [01:09:10] She’s like, I don’t know how you do this.

Payman Langroudi: It’s hard. Do you know what it is about events studio? Whenever [01:09:15] I’ve done it, yeah, I’ve. It’s the excitement is so high at the beginning. [01:09:20] Yeah. That, you know, once you think of an idea and you’re going to do it and you’re going to be different and it’s [01:09:25] going to be great. And then if you’ve given yourself enough [01:09:30] time, and I’d say enough time is a minimum of six months, kind of for the marketing [01:09:35] phase, if you like. Yeah. If you have given yourself enough time, the whole of that [01:09:40] six months, you’ve got this worry of, am I going to lose money or not? It’s [01:09:45] a continuous worry. And then the thing I find hardest about events [01:09:50] and maybe hard nosed events managers don’t care. Yeah, but [01:09:55] the better the event is, the less money you make.

Mehy Lo Presti: Well, it’s like everything in life. [01:10:00] No, it’s like dentistry.

Payman Langroudi: Like dentistry.

Mehy Lo Presti: Like that’s exactly like dentistry. The dentistry you do, the less money you [01:10:05] make. Yeah, but you know, you need.

Payman Langroudi: That breaks my heart. It breaks my heart that, you know, I want [01:10:10] this event to have the best AV. And I want this event to have the best food and the best experience and the best every [01:10:15] time I add one of those things to it.

Mehy Lo Presti: Yeah, but it.

Payman Langroudi: Takes it takes from the and you see event [01:10:20] companies who don’t give a give a damn as much. Yeah. And because that’s their business. [01:10:25] Right. And so they’ll have 500 people sitting in front of a plasma screen. Yeah. [01:10:30] Can’t bring myself to do it, man, I wish I could.

Mehy Lo Presti: I wish I could. My life would be way [01:10:35] easier. Yeah, but I think things are changing. [01:10:40] Yeah. I think those events are going to struggle. They are struggling.

Payman Langroudi: To pull their socks.

Mehy Lo Presti: Up. Yeah. [01:10:45] And and, you know, this is like everything, you know, it’s not only events like you build a house. The. The [01:10:50] more quality you put in the materials, the less money you’re going to make. So it depends on how you budget [01:10:55] it. And you know, we, we try to and we’ve been trying [01:11:00] to cover costs to hire people to do better things and grow and grow and grow and [01:11:05] get professionals that they do. Uh, they know how to do this in a, in a very good way. And this [01:11:10] has been our, our reason. But yeah, I agree. Like everything, the better [01:11:15] you do things, the less money you’re going to make until probably at some point, they value it enough [01:11:20] to pay the, the price. [01:11:25]

Payman Langroudi: It’s six months of pain, you know. So whenever I do an event, it’s very painful. I mean, whenever I do an event, [01:11:30] I actually feel like it’s detracted from my core business.

Mehy Lo Presti: Yeah yeah yeah yeah yeah. It takes like I don’t sleep. [01:11:35]

Payman Langroudi: And also it also adds to the core business, but the amount of work and pain and effort that goes in. Yeah. [01:11:40] If I put that into teeth whitening, I can probably get a bigger return. But there is something magical [01:11:45] about them.

Mehy Lo Presti: Well, this is the thing, you know, And this is what people are going to events. And I [01:11:50] see this a lot and underestimates the time and effort. It is how hard it is. And [01:11:55] so I see.

Payman Langroudi: The risk here. The risk is.

Mehy Lo Presti: You know, and is it worth it? You know, [01:12:00] like at the end, like I see like, you know, we’ve seen a lot of events that they do one, two and [01:12:05] that’s it.

Payman Langroudi: But you’re a glutton for punishment. Like as soon as your event’s finished, you’re thinking of another event.

Mehy Lo Presti: Yeah, [01:12:10] yeah, I released it straight out straight in the same event. You’re constantly running 20, 2728. [01:12:15]

Payman Langroudi: Yeah, you’re constantly you have the headache, right?

Mehy Lo Presti: You have to, you have to because you know. [01:12:20]

Payman Langroudi: The speakers.

Mehy Lo Presti: Well, you need to, especially places to, if you want a good space, [01:12:25] especially in London, you need to almost get it with a year in advance. Um, [01:12:30] and then also, you know, you should launch the same day of the, [01:12:35] when the other events. Yeah, yeah, yeah. So, you know, at least you get traction. Uh, [01:12:40] people don’t understand why we do. So the problem of that you’re saying is like 45% [01:12:45] of the people. They tend to buy their tickets the week before [01:12:50] or two weeks before the event. This is a nightmare, right? So we [01:12:55] do all this early birds and offers, and we are trying [01:13:00] to, uh, compensate people buying early to [01:13:05] at least knowing what are we doing, right? It’s not because we’re like, I hate [01:13:10] it that we are trying to be pushy and helping people and facilitating people to buy that they’re [01:13:15] going to buy. Yeah, yeah. But for us, you know, it’s better for our peace of mind if they buy now. [01:13:20]

Payman Langroudi: Yeah, for sure.

Mehy Lo Presti: Than if they buy the week before. And I’ll be honest, I’m the worst. I also [01:13:25] buy the day before, you know, and.

Payman Langroudi: I buy on the day.

Mehy Lo Presti: On the day. So, [01:13:30] you know, I know that we and we’ve sold out all our events and, [01:13:35] uh, we think we’re going to do this again, but [01:13:40] yeah, um, the risk is bigger, right? There’s more people, more costs, more logistics, [01:13:45] and like, more Lenoir. We had 70 people working on the event. [01:13:50]

Payman Langroudi: 70 people.

Mehy Lo Presti: 450 guests.

Payman Langroudi: My goodness.

Mehy Lo Presti: Yeah. Yeah. [01:13:55]

Payman Langroudi: Oh, because it’s food and all that, right?

Mehy Lo Presti: Well, the food waiters, actors, volunteers, [01:14:00] um, the people that are working through the year, like now [01:14:05] we have a team of six, seven people working through the whole year. Uh, [01:14:10] but then you add all the time, you know, production AV so [01:14:15] you have a lot of people. So to put all this together and it’s a lot of [01:14:20] costs that go in advance. Thankfully. Also, we have a lot of like sponsors [01:14:25] that, you know, they support us. Something that was not understanding in the past how the sponsorship [01:14:30] work and why it’s like, you know, it’s the key because people would, you know, need to [01:14:35] pay them otherwise like £5,000 per ticket. Yeah. So, so it’s, it’s [01:14:40] great. And it’s speedboat. By this. The struggle is real. You know, when people like try to do events for [01:14:45] 100 people. Without a [01:14:50] vision or a bigger vision or a direction, it’s not worth it. That’s why we had to change the model.

Payman Langroudi: And [01:14:55] then there’s the other model, right? Which is the year course kind of you mentioned chrissoren type thing. [01:15:00] Have you considered that kind of event? I mean, you know, loads of good teachers.

Mehy Lo Presti: Yeah, we would love to do something [01:15:05] like that.

Payman Langroudi: And there’s a spin off from from this maybe.

Mehy Lo Presti: Well, it’s I mean, we [01:15:10] are all about collaboration, you know? And I think there are people way better than us doing [01:15:15] these things. And we would love to, you know, help or to produce a [01:15:20] course done by someone that is already doing it. I don’t think we would [01:15:25] be doing ourselves something like that. Our mission is to do this big downtown [01:15:30] every year where we become a bit the epicentre [01:15:35] of dentistry, where everyone can have something happening in that, in [01:15:40] these two, three, four days, right? And this is this is what we would like to do. Then [01:15:45] through all the year, the Dental events is an ecosystem. Everything needs to [01:15:50] happen. They need to be trade shows need to be courses of one day or two days, one year long. But [01:15:55] we love to collaborate with other events that. How can we amplify [01:16:00] the experience of what they do already? We tried a few things and it’s amazing.

Payman Langroudi: It’s an interesting idea, isn’t it? [01:16:05] So let’s say you’ve got some guy who’s a good teacher but can’t be bothered with the [01:16:10] other side. Yeah. And then collaborate and do the other side.

Mehy Lo Presti: Yeah, we’ve done this. We did [01:16:15] this with, uh, Doctor Ernest Lucas. He’s, uh, an incredible [01:16:20] surgeon. I work with one of the most talented surgeons in the world. And [01:16:25] it was, it was the it was what happened. He was like, look, I want to give a [01:16:30] lecture. I’m super busy and I can’t deal with with the rest. It’s like, okay, [01:16:35] we’ll give you the we did it. Hackney Wick in number 90 at Bruno’s pace, we [01:16:40] did a super cool, uh, two days, um, lecture [01:16:45] workshop. And, uh, yeah, it was, it was amazing. So it’s, it’s something that we, we explore [01:16:50] and again, in understanding, okay, how can we twist and improve [01:16:55] what already is on and we trigger all these different, the layouts, [01:17:00] the lights, the way everything is delivered, the food, the [01:17:05] music that they hear is a little bit like the patient experience that we’re talking.

Payman Langroudi: Yeah, yeah, exactly.

Mehy Lo Presti: Exactly. Yeah. [01:17:10]

Payman Langroudi: So now let’s get to mistakes again while we’re on the events. What’s the biggest mistake you’ve made [01:17:15] in events?

Mehy Lo Presti: In events? Wow. Hundreds. Uh. [01:17:20] I think, uh. Probably [01:17:25] like the one I felt a little [01:17:30] bit, uh, that was harder was an event I did about vulnerability. It [01:17:35] was a topic that people were not understanding. And [01:17:40] I think that was a bit. This is where my trigger point was about like, okay, [01:17:45] we want to. I want to do uplifting events. It was a bit of a dark.

Payman Langroudi: It was a downer. [01:17:50]

Mehy Lo Presti: It was a downer. And I didn’t.

Payman Langroudi: Want the thought. The thought you had was the notion of like a [01:17:55] safe space, a safe.

Mehy Lo Presti: Space.

Payman Langroudi: Where you can say anything about your. And so everyone was saying, [01:18:00] oh, they want to be sued and.

Mehy Lo Presti: No. Yeah, it was amazing, you know, but I left that room. I was like, I don’t want to feel [01:18:05] like this in my events. I don’t want to live like this. It’s interesting. Yeah. And [01:18:10] well, and then more and more, uh, it was a big technical, uh, [01:18:15] problem.

Payman Langroudi: Oh, you said the sound.

Mehy Lo Presti: The sound.

Payman Langroudi: It’s interesting.

Mehy Lo Presti: The [01:18:20] sound. We were like, we tested and we tried and everything was okay, but we didn’t count with [01:18:25] having 200 people in the room and everyone was saying. And that was making [01:18:30] a huge sound. So the sound wasn’t clear. Uh, And then [01:18:35] obviously underestimating spaces timings. But that that [01:18:40] was probably the it’s always technical things, always technical things.

Payman Langroudi: I always say to people who are doing events [01:18:45] for the first time, I tell them, listen, think of it as like a wedding or something. We’re [01:18:50] always in a wedding. One thing is going to go very wrong. Yeah, and it’s almost [01:18:55] like you’re waiting for that one thing. And when it happens, you’re like, oh, there it is. You [01:19:00] know, like recognising it almost like in a way, like meditation. You know, when they say, let the problem [01:19:05] come see it, don’t feel it and just push it away from you. Because when [01:19:10] you’re, when you’re ambitious, especially, you’re trying to do things for the first time.

Mehy Lo Presti: Yeah, yeah. But this is the difference [01:19:15] between amazing events, uh, managers or organisers. Those are the [01:19:20] ones that think about everything that’s going to go wrong.

Payman Langroudi: Contingencies.

Mehy Lo Presti: Yeah. And they, and this is what I [01:19:25] learned from, from in the college that I was telling you before, there are people that they do immersive experiences [01:19:30] and you play role models for a week. There’s this this one [01:19:35] of the founders. He created this experience that you were a rock star for two weeks, going [01:19:40] from east to to the West Coast in the United States, doing concerts. [01:19:45] Uh.

Payman Langroudi: People were buying this experience. Yeah. How interesting.

Mehy Lo Presti: Amazing. You know? And, [01:19:50] or he builds this, this world’s where you are [01:19:55] a character and imagine all the things that can go wrong because you need to arrive [01:20:00] to that door and that door needs to open. And it’s like, what if the key is not there? [01:20:05] You know what we do. And then he started thinking about all the things that can go wrong. And this is how [01:20:10] he starts building events from the side of what can go wrong. So [01:20:15] you put step one. Okay, good. Now what can go wrong here? Fine. Solved. Step two. [01:20:20]

Payman Langroudi: Wow.

Mehy Lo Presti: And this is a bit how you can, but there are things that you know you [01:20:25] can’t control.

Payman Langroudi: Shit happens.

Mehy Lo Presti: Shit happens all the time. But this is the beauty. I always say [01:20:30] the day of the event, I go to the venue expecting to solve at least 50 [01:20:35] problems. Yeah. You know, and you have to go do that mentality, you know? And then host the event. And [01:20:40] then people that they have an issue, they haven’t done the issue. They don’t come. They don’t. [01:20:45] Yeah. Yeah.

Payman Langroudi: How about what about clinical. Clinical mistakes. We started [01:20:50] on it but we didn’t finish.

Mehy Lo Presti: Uh, I think, uh.

Payman Langroudi: This patient. [01:20:55]

Mehy Lo Presti: Uh, well, hardest patient. I [01:21:00] mean, I’ve been lucky, you know, I didn’t have very, very, [01:21:05] very bad.

Payman Langroudi: No, no, no, no, I just saw it in your eyes there when you when you, I saw it, I saw it. Just [01:21:10] say it. Just say it. Just say it, man, I saw it, I saw it in your eyes. I saw it in your eyes. There’s a story. [01:21:15] Yeah.

Mehy Lo Presti: No, I think the one I felt was like a full math where, [01:21:20] where we were inserting, like, you know, there were like 24 units and [01:21:25] none of them fitted.

Payman Langroudi: Why?

Mehy Lo Presti: I think maybe [01:21:30] the the impression material didn’t set properly.

Payman Langroudi: Or something.

Mehy Lo Presti: And maybe [01:21:35] shrunk.

Payman Langroudi: Not a single one was fitting.

Mehy Lo Presti: Not a single one. And all of them.

Payman Langroudi: Clearly something [01:21:40] was.

Mehy Lo Presti: Was wasn’t done properly, most likely on my side. Um, obviously [01:21:45] you blame the lab.

Payman Langroudi: But [01:21:50] poor labs.

Mehy Lo Presti: Poor labs. Yeah. Poor labs. Sorry, but yeah. Um, but [01:21:55] yeah, probably that was like, you know.

Payman Langroudi: So what did you done? You taken all the temporaries off and nothing [01:22:00] was off.

Mehy Lo Presti: Then you’re there, you’re like, oh my God, nothing is fitting. And [01:22:05] then you have to take impressions.

Payman Langroudi: Impressions of course. [01:22:10]

Mehy Lo Presti: Yeah, of course, impressions and retraction cords. Uh, well, yeah. [01:22:15]

Payman Langroudi: When you think it’s about to end and it’s actually right at the beginning.

Mehy Lo Presti: When you’re like there and then like the first one. Oh, okay, [01:22:20] I’ll modify this later if I can second one. And then you start like, okay, it’s all of them. [01:22:25]

Payman Langroudi: Oh my goodness.

Mehy Lo Presti: And then you’re like, you know, you’re like, look. Thankfully, she was [01:22:30] very understanding the patient she was travelling from far to. So, you know, it’s just [01:22:35] like, you feel bad for people, you know, it’s like, what can you do? You know.

Payman Langroudi: That does [01:22:40] sound like a good, good news story in the end though. Yeah. Like a happy ending. Is it was there an unhappy ending? [01:22:45] One where let’s just say, I don’t know the patient, but the patient lost confidence and didn’t come [01:22:50] back. Something like that.

Mehy Lo Presti: Yeah.

Payman Langroudi: I mean.

Mehy Lo Presti: Yeah, that happens. That happened once. [01:22:55] And you know, I don’t know what you can do. Yeah.

Payman Langroudi: But what happened? [01:23:00] What was the situation?

Mehy Lo Presti: I think it was a case that they didn’t finish, uh, as [01:23:05] we were expecting. And then the patient was in, you know, uh, [01:23:10] she, she didn’t have trust on that. This would be finishing. I think it [01:23:15] was a liners case. And then, and then we [01:23:20] had to.

Payman Langroudi: Get very picky at the end of the line.

Mehy Lo Presti: Yeah, it makes sense. It’s like a very stressful, [01:23:25] not stressful, but you know, it’s very consuming, right?

Payman Langroudi: And the weird thing, I’ve [01:23:30] been through it myself with my kids. Yeah. That near the end of a line, particularly my wife, who’s a dentist, [01:23:35] becomes almost obsessive about a one millimetre rotation or something. [01:23:40] And then, but the weird thing is, the moment you say, okay, it’s over, then you [01:23:45] never even see that again. You don’t even notice it again.

Mehy Lo Presti: No no, no.

Payman Langroudi: No, but it’s the fact that, you know, this [01:23:50] is your last chance to fix it. You know.

Mehy Lo Presti: You’ve been so like, I don’t know if you were like two years [01:23:55] with aligners or whatever. And it’s like, well, once I’ve gone through, gone through all of this.

Payman Langroudi: Yeah, yeah, yeah, [01:24:00] yeah.

Mehy Lo Presti: Yeah, let’s get this millimetre. Right.

Payman Langroudi: So the guy gave up. Thought you can’t do this. Went complained [01:24:05] money back.

Mehy Lo Presti: No no no no no. It’s like I want to see another dentist. And I was like, okay, you [01:24:10] know, I mean, I bet the result was the result was the same, you know, like it’s [01:24:15] how it is, you know? Um, but, uh, yeah, of course I understand, [01:24:20] you know, like people like, most likely it was my fault, you in terms of communication [01:24:25] and setting expectations. Things that you don’t do at the beginning. You don’t know how to set expectations [01:24:30] at the beginning of your career.

Payman Langroudi: Let’s take the fault for everything, isn’t it? Just it’s just correct. You start blaming [01:24:35] the patient. You’re in all sorts of trouble.

Mehy Lo Presti: Well, you can’t, you know. Yeah. You won’t go anywhere. Yeah. Um, [01:24:40] of course there are things that are unfair and, you know, but, um, [01:24:45] at the end, you know, understand, you know, patients are going through things. It’s what we were saying. People [01:24:50] have their own problems. Um, and also adding this, uh, [01:24:55] things, but I think it’s the key and this is the problem that we do is setting the right expectations. [01:25:00] Yeah. This is what those cases where things go wrong and things get [01:25:05] upset is because you didn’t say this might happen. Yeah. In a clear way. [01:25:10] And this is it. People don’t get upset because things the treatment is not right. People [01:25:15] get upset because you didn’t tell them that it might go wrong.

Payman Langroudi: Absolutely. Man. If me and you treat [01:25:20] the same patient the same way, depending on what you said and what I said 100%. [01:25:25] It’s a massive difference. You could look like an expert. Yeah. When something fails, [01:25:30] if you’ve warned that it might fail. Yeah. Whereas if I haven’t warned that it failed. I look [01:25:35] like a charlatan. You know, it’s.

Mehy Lo Presti: Surgeons like like ha, like heart surgeon [01:25:40] cardiologists. They do this very well. It’s like a 50 over 50. Imagine you say this to to as.

Payman Langroudi: Long as they come [01:25:45] out alive.

Mehy Lo Presti: Yeah. It’s like 50. Oh, okay. Well, but you know, you don’t you you don’t think he’s he’s [01:25:50] a bad doctor.

Payman Langroudi: Yeah, yeah yeah, yeah.

Mehy Lo Presti: You think he’s an honest doctor and he’s going to do the best for me.

Payman Langroudi: And he knows [01:25:55] what could go wrong. Yeah. That’s another.

Mehy Lo Presti: So the same. You know, I don’t know why we have that fear of telling the patients [01:26:00] like, look, this is going to go wrong or this or this is not going to happen. Um, and then we get in [01:26:05] trouble because of that. And sometimes it’s just a, because we forget. Sometimes it’s because.

Payman Langroudi: You know what it is if you’re an [01:26:10] expert. Yeah. You end up feeling like you’ve, you’ve, you’ve, you’ve, you’re [01:26:15] it’s okay to say what could go wrong. It’s when you’re out of your depth. Yeah. That [01:26:20] it can become a problem. Yeah, yeah, yeah. And often when you’re out of your depth, you cover it up with extra confidence. [01:26:25] You overcompensate with confidence. Yeah. That’s where stuff starts to [01:26:30] go wrong. Yeah. Because if you feel like you know what you’re talking about, telling people about what could go wrong actually [01:26:35] is almost like an extra bit of. Like this guy knows the pitfalls. [01:26:40] Yeah. You know.

Mehy Lo Presti: And also, you know, also, I see it in a way of we not [01:26:45] knowing how to handle certain patients. You know, like some, some kind of certain [01:26:50] energies that you feel a little bit like.

Payman Langroudi: Sometimes you just don’t vibe with them.

Mehy Lo Presti: No, you don’t vibe. [01:26:55] You don’t feel comfortable to tell them how things are. No. And then [01:27:00] you end up treating them.

Payman Langroudi: Have you ever come across a body dysmorphic situation, like [01:27:05] where someone is blaming all their problems in the world on the way your veneers look? [01:27:10]

Mehy Lo Presti: Um, no, I don’t have a problem with that. But I have, you know, you have problems [01:27:15] with people like, you know, getting obsessed with a specific thing for for years. [01:27:20] And then again, it’s a problem of not managing this patient before [01:27:25] starting the treatment.

Payman Langroudi: I was talking to you about it and she was saying that sometimes [01:27:30] what the patients complaining of is so small, but as [01:27:35] long as she can see what the patient is complaining about, she’ll take it [01:27:40] seriously and try and fix it. But she says the danger one is where she can’t see what the patient is saying [01:27:45] 100%.

Mehy Lo Presti: And that’s a good that’s a very good advice.

Payman Langroudi: That’s a good line, isn’t it? A good.

Mehy Lo Presti: Line?

Payman Langroudi: Yeah. [01:27:50] Because if you can’t see it. Yeah, definitely don’t go in like do anything.

Mehy Lo Presti: Yeah [01:27:55] yeah yeah I agree. And you know it’s our nature, right? We want [01:28:00] to help them. We want to do the best for them. We want to, you know, and it’s not about [01:28:05] the money.

Payman Langroudi: It’s just about you’re absolutely right. In private dentistry, it’s so much more like a service [01:28:10] business. You’re in constant yes mode.

Mehy Lo Presti: You’re not going [01:28:15] to make money out of that case, you know. You know that you’re going to lose money because it’s going to be there. But you want to help. Yeah. And [01:28:20] you still, it’s so hard for us to say, like, I can’t help you, you know, because we feel like we’re failing [01:28:25] them, right? And in a way, you know, you know, you’re going to lose money there.

Payman Langroudi: So have you developed [01:28:30] like a sixth sense about where to say no?

Mehy Lo Presti: Yeah.

Payman Langroudi: Do you know what [01:28:35] I mean? Do you know what I mean by sixth sense? It’s almost like you don’t know why, but something’s off. Yeah. [01:28:40]

Mehy Lo Presti: But do you know this? As an associate, it’s hard to to take [01:28:45] those decisions right where you want to stop. Treating the patient, you need to be very aligned [01:28:50] with the clinic in terms of like understanding, okay, are we all together? And we don’t [01:28:55] treat this patient or I’m going to say no, and then someone is going to take [01:29:00] it, and then it’s going to be like, you know, you’re going to look bad. And then at the end, it ends up [01:29:05] being a problem for the other person. So it’s, yeah, I have this sixth sense, but sometimes like, [01:29:10] okay, it’s not going to go well, but what do I do here? Yeah, yeah, yeah. So those [01:29:15] are things that also is good to have that conversation with, with the clinic itself.

Payman Langroudi: What [01:29:20] comes to mind when I say favourite book or resource or podcast [01:29:25] or either within or outside of dentistry? Okay. You said that college of experiences, whatever. [01:29:30]

Mehy Lo Presti: Yeah. Well, now I’m obsessed with anything that is about immersive experience. [01:29:35] Uh, events like the science.

Payman Langroudi: Are you looking into that?

Mehy Lo Presti: Yeah. [01:29:40] Like the science behind the events and how people are, how [01:29:45] everything is evolving and how what people want to make, uh, how, what feeling [01:29:50] they want to have from an event, how to trigger emotions. That’s now I [01:29:55] love all of this stuff. Uh, so I’m very much into it. And it’s cool because [01:30:00] you can apply some stuff to dentistry too in terms of clinical. Um, [01:30:05] I mean, I’m a, I’m a big fan of Pascal Magne, so [01:30:10] his books are always been like a bit like the Bible.

Payman Langroudi: On your shelf, huh?

Mehy Lo Presti: Yeah, yeah. [01:30:15] Uh, so I think this is a book that, you know, you [01:30:20] can, you can, uh, agree or disagree on [01:30:25] techniques, you know, but how everything has been written and the passion behind [01:30:30] for me is like a good principles to have. And then you can modify whatever you think, uh, [01:30:35] in social media, I think, uh, really like how Marcus Blatz has, [01:30:40] uh, transformed, uh, evidence based education [01:30:45] on making it snippets and it’s very, very bite size. I love it and I think it’s, [01:30:50] it’s the way and it’s good to do that. You do it, but you put the reference and then you [01:30:55] go, if you want to go deeper into it, uh, you need to read x, Y, z. But [01:31:00] I think he does it very well and explain the reasons. Again, you can agree or disagree [01:31:05] on, on, on some stuff obviously, but I think it’s a good way of engaging. [01:31:10]

Payman Langroudi: And I mean, the good thing is like, if you want to go deep with him, you can. You [01:31:15] know, for sure that’s the other side of it that, you know, he’s a professor. He knows his [01:31:20] stuff.

Mehy Lo Presti: Incredible.

Payman Langroudi: And yet manages to make it. I always think about education, like almost [01:31:25] like breadth or depth. Yeah. And some people manage both, you know, they somehow manage it. I think [01:31:30] Chris was very good like that. He he’ll give you a lot of breadth if you want to go deep, [01:31:35] he’ll go deep with you. Yeah. But but you know, he manages a good combination of breadth and depth, [01:31:40] you know, in his teaching. I’ve enjoyed [01:31:45] this. I’ve enjoyed this. Good.

[BOTH]: It’s a good start.

Payman Langroudi: As long as [01:31:50] I enjoyed it.

[BOTH]: I enjoyed it, I enjoyed it all. Yeah. As far as we enjoy here.

Mehy Lo Presti: The rest would come [01:31:55] up.

Payman Langroudi: We’ve been going for a long time.

[BOTH]: Yeah yeah yeah yeah.

Mehy Lo Presti: I mean we already had a lot of conversations [01:32:00] outside here. So it’s.

[BOTH]: Good to put.

Mehy Lo Presti: It actually summarise it here.

Payman Langroudi: That’s right. But [01:32:05] the final questions that we like to ask Fantasy dinner [01:32:10] party.

Mehy Lo Presti: Well, you know that like dinner parties.

Payman Langroudi: I [01:32:15] know you like dinner parties. We go to a very nice dinner parties together.

Mehy Lo Presti: But, uh, you [01:32:20] know, a.

Payman Langroudi: Three guests, dead or alive.

Mehy Lo Presti: Do [01:32:25] you know what I, I, I always thought about these questions, and I always, [01:32:30] I met some people that I really admired and I met them on dinner and I got [01:32:35] so disappointed.

Payman Langroudi: It can happen.

Mehy Lo Presti: It can happen. So I’m kind of like, you know, I stopped thinking. [01:32:40]

[BOTH]: I.

Payman Langroudi: Don’t want to.

[BOTH]: Risk.

Mehy Lo Presti: It. I don’t want to risk it anymore. So, you know, I it would [01:32:45] cost me a lot understanding who would I like to to speak. But for sure, [01:32:50] people that can probably not they’re not famous and they can actually enjoy [01:32:55] having dinners with people that I can learn from and make me speechless. [01:33:00] And I don’t need to talk. Uh, but if you ask me, people [01:33:05] and I’m going to get a bit romantic here, Uh, I think my grandparents are [01:33:10] nice. I think like, uh.

Payman Langroudi: Which which ones?

Mehy Lo Presti: Well, I, I [01:33:15] the all four in the prime. I only met my, [01:33:20] my dad’s mom. She was quite old, so I really didn’t [01:33:25] understand. Uh, where was she coming from? But I would like to understand where I’m coming from, [01:33:30] why I’m being educated this way. How? My parents. Why they’re thinking [01:33:35] that way. And and I think, well, I think no, I know there were brilliant, uh, [01:33:40] what they were doing. And I think I would love to understand why I [01:33:45] do what I do. And I think a lot of it comes.

Payman Langroudi: From a good place to look. Right?

Mehy Lo Presti: Yeah, I think that’s [01:33:50] I mean, I was always no. Yeah. Like we should look at why we do things is where we’re [01:33:55] coming from. And I know that now we try, you know, when you become parents and then you try to break [01:34:00] that, uh, chain of actions [01:34:05] and thoughts and starving a dad, uh, without any [01:34:10] thinking from the past or from your ancestors? Yeah, but I think it’s important to actually [01:34:15] understanding why I believe in things that you do.

Payman Langroudi: So [01:34:20] look, your mom’s side. Very interesting, but I’d like to go into your [01:34:25] dad’s side as far as grandparents. Your dad, you said, was a refugee [01:34:30] from Palestine. Yeah. What was the situation with your grandparents in Palestine? [01:34:35] They were living there.

Mehy Lo Presti: They were living there. They? Yeah, they [01:34:40] were in Palestine. They exist. And, uh, they have, [01:34:45] uh, a great life. Um, my, my, my [01:34:50] granddad actually on the, in the 67 invested all his money [01:34:55] on creating this, uh, factory of, uh. [01:35:00]

Payman Langroudi: In Israel now.

Mehy Lo Presti: Well, not in Gaza.

Payman Langroudi: Oh, in Gaza, in Yeah.

Mehy Lo Presti: And then [01:35:05] basically it got destroyed from one day to the other. All the money that he [01:35:10] made, all his life invested in that factory, that from one end to the other was [01:35:15] gone. And then obviously, you know, my dad.

Payman Langroudi: Did you grandparents [01:35:20] carry on living in Gaza?

Mehy Lo Presti: He so in the 67, uh, my [01:35:25] dad left 66, 67. My dad just before the war, my dad [01:35:30] left. It was six. And with his brother, little brother and sisters [01:35:35] and his mom.

Payman Langroudi: To.

[BOTH]: Wear.

Mehy Lo Presti: To Cairo. And at the age of six, [01:35:40] they told him and his two his older brothers and dad, they stayed in Gaza until [01:35:45] after the war. So with six years old, they told him like, you are [01:35:50] the man of the family now, so you need to look after your [01:35:55] whole family. Um.

Payman Langroudi: And then the repetitions, the repetitions [01:36:00] of the, all the things that have happened in that area. Does [01:36:05] that does that sort of, you know, you were just talking about sort of hereditary. [01:36:10] Hereditary pain and suffering.

[BOTH]: Yeah. Oh, this [01:36:15] is something.

Payman Langroudi: The echoes of that. Like do you feel the echoes of that? Do you feel like. Of course you do. [01:36:20] And you watch what’s happening right now. But do you feel like it’s something that’s going to go into your [01:36:25] kids and.

[BOTH]: Well, this is a great question.

Mehy Lo Presti: And this is something I went through therapy, a very strong [01:36:30] therapy. As soon as, uh, my daughter was born, she was born.

[BOTH]: She [01:36:35] was born.

Payman Langroudi: Right around then.

Mehy Lo Presti: She was born a month after October 7th.

[BOTH]: Wow.

Mehy Lo Presti: And, and [01:36:40] obviously that was a very, very, very, very difficult time for me. Um. [01:36:45]

[BOTH]: Watching what.

Payman Langroudi: Happened to all these other kids.

Mehy Lo Presti: Watching what happened and also not being [01:36:50] able to. I got into a black hole, right? Of thoughts of negativity, of, uh, not [01:36:55] being able to, to do anything. Watching what happens to all of these kids and families [01:37:00] and my own family is still there.

[BOTH]: Still there now. [01:37:05]

Mehy Lo Presti: Yeah, yeah, yeah. And you know, I have first cousins that are there and you [01:37:10] feel like powerless and guilty. And, and my first [01:37:15] worry was, uh, me transmitting this to my daughter. I [01:37:20] was believing I was already, like, projecting this bad energy that she she didn’t, [01:37:25] uh, deserve. And to my wife, which she just gave birth [01:37:30] and she was going through all the postpartum process and I felt like I wasn’t there. [01:37:35] I wasn’t the, the person that I needed. And that made me feel terrible. [01:37:40] And all the aspects from work, from, I mean, even the events, right? I [01:37:45] ended up doing an event about vulnerability. Imagine how, where was my, my, my mind was [01:37:50] in the darkest days of, of my, my, my life. And I [01:37:55] did like a very strong therapy, uh, intense. Where [01:38:00] I managed to see things from from, from perspective. And, [01:38:05] you know, I understood that, you know, I have a massive war already in my house, [01:38:10] right? There’s a big conflict in my house I need to solve. And, and once this [01:38:15] is sorted, I can start looking at the rest of the world. But I can’t solve anything happening [01:38:20] anywhere, you know, and that you make that guilt that you have about like, oh, she [01:38:25] should do something. I can do something. And if I’m not doing it, I’m not a good person. [01:38:30] And, you know, little by little.

[BOTH]: Around.

Payman Langroudi: The same time [01:38:35] you broke with Joe Lovett as well.

[BOTH]: Yeah.

Mehy Lo Presti: Also that was, uh, at [01:38:40] that time. Exactly. So it was everything, you know, like, yeah, it was a lot. It was like, you know, [01:38:45] it was never, it’s never nice to, to, uh, you [01:38:50] know, pathways, pathways with someone that you build something [01:38:55] for one reason or the other. It’s just like, you know, it’s not a positive experience, let’s [01:39:00] say, you know, and it wasn’t, uh, so we, you know, it was.

[BOTH]: Everything was.

Payman Langroudi: Understandable, [01:39:05] even, okay, I’m not connected to the area like you are, but my [01:39:10] wife is from Beirut, which is down the road and all of that, even not [01:39:15] connected to it. You feel it?

[BOTH]: I think so when. [01:39:20]

Payman Langroudi: You’re when you’re connected to it even more. And then and then the repetition, the fact that it’s happened again [01:39:25] and again and again and again, and we forget the number of times in 2016, [01:39:30] one moment and then in 2019, the moment, you know, there’s so many [01:39:35] of those that, you know, come and go in the news, you’re feeling them worrying about your [01:39:40] family. And, you know.

Mehy Lo Presti: It becomes like, okay, every two years you’re going to have one [01:39:45] of those. It’s like a bad flu, right? Every three years you’re going to get bad. This one [01:39:50] was like never ending. Yeah. You know, you think like, okay, it’s going to be another hit. And then it’s just [01:39:55] like, you know, and still, you know, till now it’s still the same. And it’s terrible that you get numb. And we all the humanity, [01:40:00] the whole world got numb. And we are now used to see these things happening. And [01:40:05] we’re not even, you know, we’re so used to now see that kids and people [01:40:10] dead bodies and that it’s just, it’s just crazy, you know, it’s [01:40:15] like, uh, what the world has become.

Payman Langroudi: How do you, how do you square the circle? [01:40:20] I mean, like for me, I, I tend to like, take the other [01:40:25] side’s point of view into account to give [01:40:30] some sort of sanity to it.

Mehy Lo Presti: Well, yeah, of course it’s difficult.

Payman Langroudi: It’s so difficult. Like, [01:40:35] how do you manage it?

Mehy Lo Presti: I mean, I mean, I understand why people think in a way [01:40:40] and it’s not their fault. Yeah. You know, like when people they’ve been brainwashed [01:40:45] and thinking that is the right thing. Well, when they see it and [01:40:50] happens, they’re not going to feel bad about it, you know? So I actually think also people [01:40:55] are victims. The people that think this is right are victims of, of, of the [01:41:00] manipulation that they’ve been going through all their lives. And it’s sad to see. And now everything reveals. And not only [01:41:05] that in this, in this conflict, in this war and genocide, [01:41:10] but also in anything that happens around the world, people seeing the extreme [01:41:15] right or extreme left or anything, any extremes and radical radicalism that [01:41:20] that is happening is normal, you know, and this is where you get scared. It’s like, whoa, this [01:41:25] is not probably the word I want to leave for my daughters to, to live. So yeah, [01:41:30] it’s an understanding kind [01:41:35] of, but you know, you also lose respect for a [01:41:40] lot of people and a lot of things around you. And that happened to me over the past two years, [01:41:45] people that I admire. And I thought they were very, very intelligent people. [01:41:50] And when you see how they think about certain things, they’re like, whoa, okay, [01:41:55] that’s. I thought, you know, you were more free minded. [01:42:00]

Payman Langroudi: Uh, it’s polarising though. Yeah. Polarises you into one direction or [01:42:05] another. It’s one of those one of the biggest.

Mehy Lo Presti: There is nothing, nothing polarising about being [01:42:10] in favour of humanity and genocide. You know, you can have political views. Okay, I understand [01:42:15] you have your reasons. Financial reasons? Historical reasons, I don’t know, but there are things [01:42:20] that there is no side or the other. It’s just, you know, you actually.

Payman Langroudi: You [01:42:25] see it a lot with Iranians here because, uh, we feel like our country got destroyed [01:42:30] by religion. Yeah. And, and you see it with Iranians who, who, who see, [01:42:35] see what’s going on in, in Gaza. Yeah. And almost see it as like a necessary thing that needs [01:42:40] to happen for us, for us to get. Yeah, yeah, yeah. And lose humanity in [01:42:45] that moment. Like lose humanity in that moment. Yeah. You know that [01:42:50] the the the four year old child has got nothing to do with this [01:42:55] guy’s issue with Iran in 1978. Yeah.

Mehy Lo Presti: Exactly. And this [01:43:00] is the problem that the people are using religion and they’re using.

Payman Langroudi: Believe in [01:43:05] God.

Mehy Lo Presti: Oh, I think I believe in God, not in [01:43:10] the not in how the religion says [01:43:15] that God is. You know, I probably don’t.

Payman Langroudi: Did you pray?

Mehy Lo Presti: No.

Payman Langroudi: So what do [01:43:20] you believe then?

Mehy Lo Presti: I think there is. I believe in energies. I believe that, you know, [01:43:25] there’s, you know, things that just don’t happen because they’re happening. I believe that.

Payman Langroudi: There’s more to [01:43:30] it than we can see and feel to it.

Mehy Lo Presti: And there’s more more things in between us than what we can [01:43:35] see. Yeah. I don’t think there is anyone judging if we’re gonna go to hell or [01:43:40] no, I don’t think there’s anyone.

Payman Langroudi: No one watching.

Mehy Lo Presti: I don’t think anyone is watching karma. Karma. [01:43:45] Kind of like I could I could feel I could feel that, you know, uh, good [01:43:50] things would happen to you.

Payman Langroudi: If you do good things.

Mehy Lo Presti: If you good things, you, you might attract [01:43:55] good things.

Payman Langroudi: It’s practically obviously right. Practically. Obviously you’ve been good to [01:44:00] me. I’m going to be good to you. Yeah. So that’s a practical thing. But do you believe there’s more to it than [01:44:05] that, even? Like.

Mehy Lo Presti: I think so. I think I think, you know, if you expect that if I’m good to you [01:44:10] expecting that you’re going to be good to me. I don’t think that’s the that’s.

Payman Langroudi: The way it just it is, it is.

Mehy Lo Presti: It’s going [01:44:15] to be like this. You know.

Payman Langroudi: We’ve had some excellent interactions. My future interactions with you will be excellent [01:44:20] whatever happens because we’ve had amazing like I’ve always liked you. We’ve hugged each other. We’ve we’ve we’ve [01:44:25] you’ve been nice to me. I’ve been nice. Karma. Karma is practical. Yeah, I think so.

Mehy Lo Presti: But it’s [01:44:30] not, it’s not, it’s not.

Payman Langroudi: It’s nothing more than that. Nothing more than that. Like, you know, a lot of people who believe in karma actually [01:44:35] believe something comes around that goes around, you know, like.

Mehy Lo Presti: I think I think there [01:44:40] is something like that, you know, I think, I think, you know, when, when I wake up and I [01:44:45] see like the sun and the flowers and the beautiful [01:44:50] things. You think that this is happening for.

Payman Langroudi: An overall connection?

Mehy Lo Presti: Yeah. [01:44:55] And I believe in God in that way. I believe in God. And being on, on, on the beautiful things [01:45:00] that happen. But I don’t believe on someone that’s judging me and observing and thinking, if you do this, you’re going to go [01:45:05] to hell. If you do this, you’re going to go to another place. I think [01:45:10] you know.

Payman Langroudi: So you wouldn’t even characterise yourself. You wouldn’t identify as any sort of religion. [01:45:15]

Mehy Lo Presti: I’ve been raised in a in a my mom was [01:45:20] raised Christian, my dad Muslim. Yeah. So I think I’ve been [01:45:25] raised probably with that culture, Muslim culture, and I understand [01:45:30] the Christian culture. I’ve been. Also, I was going to school and every morning was there [01:45:35] was a pray and.

Payman Langroudi: Actually in Spain.

Mehy Lo Presti: In Spain. So I understand [01:45:40] everything and I’m. And I’m a very lucky position to actually be able [01:45:45] to learn from both sides. Uh, my wife is Italian, so, you [01:45:50] know, understanding her family and their values, which are all the same, you know, and [01:45:55] this is the problem that religion should unify. And the problem was that I don’t believe on [01:46:00] the people that are managing religions nowadays. Right? And how things are [01:46:05] brought.

Payman Langroudi: This is not only nowadays, is it? It’s been through through the ages.

Mehy Lo Presti: Exactly. So that’s why I don’t [01:46:10] think.

Payman Langroudi: You don’t like the organised. Sort of. Yeah.

Mehy Lo Presti: I don’t, I don’t think I don’t believe in [01:46:15] these things, but you know, I respect everything and it’s good to have values. And I like when [01:46:20] religion gives you principles you can work with. And some people, [01:46:25] they just need a guide somehow. I would say maybe they never had it [01:46:30] in their life. Yeah, this is a bit. Sometimes it gets dangerous when, when the, the interpretation [01:46:35] of those books that were written 2000 years ago can go [01:46:40] in a, in a, in a wrong way.

Payman Langroudi: Yeah. I feel like a bit like, I don’t know, it’s a bit like saying, [01:46:45] um, is the army a good thing or not? In a way, yeah. [01:46:50] Like, let’s say I’ve got no sort of structure. Then [01:46:55] joining the army might give me structure, you know, give me discipline. It’ll [01:47:00] teach me right from wrong if you like, if you.

Mehy Lo Presti: Like those values for me is [01:47:05] a bit like, uh, I hate those values, you know? Yeah. You know, one thing is to get [01:47:10] to learn how to be disciplined, but you can learn to be disciplined without guns.

Payman Langroudi: No, no, I [01:47:15] know, I know.

Mehy Lo Presti: Yeah. So so you know, I agree with you and same from the religion. There are beautiful things. [01:47:20]

Payman Langroudi: There are beautiful things, amazing things. You can use it. You can use it as a structure for whatever.

Mehy Lo Presti: Yeah, exactly. Like, you [01:47:25] know, I, I know the Quran, I know the Bible and you know, and there [01:47:30] are things that you don’t agree, but there are beautiful things that you can take in terms of the [01:47:35] respect for other people, in terms of the generosity, in terms of like there for [01:47:40] a lot of us is common sense, but some people maybe need a bit of a reminder [01:47:45] of, of how, you know, be kind with others.

Payman Langroudi: But also I’ve recently, I [01:47:50] used to have a lot of problem with everything that you said. Yeah, I agree with everything you said. I used to have a problem [01:47:55] with it because of everything that you said. Yeah. But then recently I’ve started treating [01:48:00] all the religions more like a book. Like any book. Yeah, yeah, like there’s some Shakespeare [01:48:05] book that I’m sure it’s beautiful. Yeah, it’s a beautiful thing. Yeah. So I could [01:48:10] look at Christianity and say, yeah, that that message is a beautiful message. Exactly. I don’t have to even bother myself [01:48:15] with was Christ the Son of God or is there a God? Yeah, yeah, I agree. [01:48:20] I can just go to the teaching, you know, just and itself is a beautiful thing.

Mehy Lo Presti: And you can [01:48:25] get inspired by Shakespeare. Like you’re not going to do everything that they did in the book, right? Or, but you can see [01:48:30] like, wow, this is great. And that actually is making me think. So that probably is a very nice [01:48:35] approach.

Payman Langroudi: We pretty much agree on that.

Mehy Lo Presti: Yeah, yeah, yeah.

Payman Langroudi: It’s been really, really fun. I’ve really enjoyed it, man. [01:48:40] Thank you so much for doing this. And um, really good. Good luck with Dental.

Mehy Lo Presti: Thank you.

Payman Langroudi: And [01:48:45] all the other stuff that you’re going to do going forward.

Mehy Lo Presti: Thank you very much. And, [01:48:50] uh, thank you so much for having me. Has been a great pleasure.

Payman Langroudi: Always, always.

[VOICE]: This [01:48:55] is Dental Leaders, the podcast where you get to go one [01:49:00] on one with emerging leaders in dentistry. Your [01:49:05] hosts, Payman, Langroudi and Prav Solanki.

Prav Solanki: Thanks [01:49:10] for listening guys. If you got this far, you must have listened to the whole thing. [01:49:15] And just a huge thank you both from me and pay for actually sticking through and listening to what we’ve [01:49:20] had to say and what our guest has had to say, because I’m assuming you got some value out of it. [01:49:25]

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